The best thing to do, for having a correct finger size, we strongly recommend, to visit a nearby jewelry store and have your finger size measured.
You can also send us the diameter of another ring you already have.
Since our ring size choise box is in US measurements, you can ask from us, to make your ring size with your country's size measurement system, wherever you are.
Since you know your finger size, you can choose one of our options, or give us your ring size in the ‘Notes to Seller’ at checkout.
We will make the size you asked, according to the international ring size convertion table.
If any divergence occurs, other than the size you asked, please contact us and we'll be happy to make it right for you.

We work only with solid sterling silver 925, solid gold K9, K14, K18, Yellow and White.
Just contact with us and we'll inform you for the different prices.

And we can have any piece you want from our collection, Gold plated K18, Rhodium plated.
Also, we offer a large variety of gemstones and pearls, in all sizes and shapes, in case you'd like a specific item with another gemstone.

Let us know what piece of our jewelry you'd like customized, and we'll be glad to make it for you.

We also do propose, engagement and wedding rings.

Custom and personilized orders, cannot be returned, exchanged or refunded.

If an item is not returned in it's ORIGINAL condition
(and by that we mean undamaged,in it's original shape, color, weight, finish, package, gift package, envelope, or any other variation), the buyer is responsible for any loss in value, including return shipping cost, return custom taxes, return importing taxes, if there are any.
If there are any taxes, we will mail the copy of the tax receipt and the refund will be partial. If there is a refund issue, it will be after we receive the item back and through Etsy account platform you'll get a notification.After we make a refund, the time of the whole process depends on the banks transaction and it is out of our hands.
Custom and personilized orders, cannot be returned, exchanged or refunded.

Please note I accept returned items. The refund will then be applied, once the parcel will be received by us. To do so, it is of utter importance that you do not accept the parcel once it arrives so it can be automatically shipped back (cost-free). Once it is returned in its original condition, I will be able to immediately proceed to a refund.
If you wish to return an item, please contact us within 14 days to arrange for a replacement or a refund.
Shipping charges will not be reimbursed. Refunds or replacements will be credited to your account when the piece is returned to us in it's original condition.
We stand behind every item we make! If we've made a mistake, we will quickly replace it, correct it, or refund you.

We can not be responsible for any delays due to postal services.
Each country has their own postal policies and season difficulties.
If an item delays for any reason except our responsibility, please be patient. Either you or we, will receive the item eventually. This procedure may take some time but you will not have any loss of your money.
In the unlikely event that there is damage during shipping, please contact us within one day of delivery, so that we may file an insurance claim promptly. A refund or replacement piece will be provided after receiving it back.
Please email us images of the damaged item and the condition of the packaging to us. Please keep the item and all the packaging. The post office may need to see the damaged item.

Please note, that the comunication with us must be at first, safe and easily in Etsy's Conversation inbox.
Also you have the ability to contact us through mail, but concider that e-mails sometimes have connection issues and can not be backed up by Etsy.
If you contacted us through mail and we have delayed to answer, please try Etsy conversation inbox, so we will see your message faster and for sure.

We want you to be completely satisfied with your purchase, so please contact us with any issues.

Gold items are made of solid Gold 9K, 14K, 18K, yellow or white Gold.
We also apply an extra gold coating on top of the gold metal, in order to make the item stay shinny, more rich in color, and more resiliant to air humidity and any atmospheres oxidations.
We strongly recommend to not alter the finish of the final project in any case, by using cleaning chemicals, polishing methods, scratching, engraving, painting, or any other use that was not applied by us in the first place.
If any alteration is not made by us, and made by someone else, then we do not guarrante, or be responsible at all. These alterations will cause a loss in value in a case of a refund.Be gentle with your jewelry, and it will last forever.

When you purchase a pendant, you need to know some usefull information.
When we say pendant we mean the design we have, (symbol, cross, heart) whatever you can imagine, without the chain, leather etc.
This, ALWAYS, is measured for the exact length, WITH the loop for the chain.
This, helps the buyer to know the exact length of the total necklace, in order to know the exact point on the chest, that the necklace ends.
If we do not put the loop for the chain in the measurement of the pendant, then we will not know the exact length of the necklace in total.
When we say necklace, we mean the total length of a pendant with the chain.
This includes of course, the loop.
We always give in our listings the length of our pendants with the loop.

Natural Gemstones like Opal, Lapis, Turquoise, and many others we use for our jewelry, are sensitive to chemical cleaning or difference of temperature.You need to be careful with the water.Don’t wear your gemstones in the shower, while swimming, using cleaning agents, applying perfume, using a hair dryer or other temperature and chemical exposures.Especially Opals are a soft, porous stone that is sensitive to environmental factors such as heat and moisture.Never, ever run an opal or anu other gemstone, through a steamer or ultrasonic cleaner!Please ask for advice if you want to clean your jewelry.From my experience, as a jeweler for over 30 years now, I suggest to take off all jewelry while having a bath or a swim.We wear our jewelry last.

All our silver jewelry, in order to be more shinny and resilient to oxidation and to not tarnish the skin, is plated with Rhodium, a precious metal.
This coating protects the jewels from oxidations, that occure from chemical reactions during our everyday wear.
You must never try to polish the jewels with some silver cleaners, because these cleaners are very oxine and corrosive for Rhodium, which is a precious and protective metal, but it doesn't need cleanning like silver does.
If you want to use silver cleaners for your jewels, first, you must take your jewels to a jeweler, and remove the Rhodium coating, and then you can clean it when you want.
Or, you can ask us before you try to clean it, and we will professionally advice you.