Due to the digital nature of downloadable products, and perpetual loss of creative property once the buyer receives the files, cancellations or exchanges will NOT be given for instant download products.
Exception to this rule is made if you for example have purchased the same product twice, then I will gladly return 1 of the purchases.
I can cancel and refund custom work (add-ons) as long as the design process has not been started.
When it comes to printing your document, BoldStationery is not responsible for any printing errors, so please double-check the sizing, colors, bleed lines, etc.
If you need help using the item, I'll be happy to help. Just send me a message.