If you’re concerned about your order and if your purchased special delivery or the tracked and signed option for international orders feel free to request your tracking number via Etsy Messages, this will tell you the stage of your order.

If you didn't opt for tracked or special delivery then for UK orders please wait until 10 working days after the proposed delivery date to contact us. Or for international orders 30 working days after the proposed delivery date.

We do not offer customisation. Because our workshop is set up in Kathmandu, all of our items are made weeks in advance. Unfortunately, this means we are unable to change the product.

Please send us a message over Etsy with an image and your order number and we will see what we can do!

The measurements of the garment are listed in the item's description box. Please check the item's individual listing for the correct size. If you have any query about sizing please first message us via Etsy before ordering. Thank you.

For all UK orders please upgrade to Special Delivery. For some high value items we only send these special delivery anyway, if you are not sure don't hesitate to message me.

For all international orders please contact me for a quote on your order, the price will vary depending on the size of your order. Royal Mail does not offer guaranteed delivery on international items, so I prefer to use DHL as the delivery provider.

On January 1, 2019, Germany’s Packaging Act (VerpackG) came into effect, imposing requirements on online retailers (including Etsy shops) selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My company Bespoke Nepal LTD, Registration number: DE5470230445326 is registered with LUCID, which is the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR).

Producers/distributors pay a license fee to the dual system for the collection, sorting and recycling of the packaging they introduced to the market. My Dual System partner is Activate by Reclay.

Please recycle when you can.

Please rest assured we are happy to accept returns and issue a refund for the value of the item only. We cannot refund postage fees or fees already paid at customs as these services have already been used and are non refundable. We also ask the buyer to pay for return postage and for their understanding that we can only refund their order once it has been received back in its original condition. We unable to offer any refund if it has been damaged either by the buyer or in transit. Please also know international returns can only be accepted if you have let us know within 14 days of receiving your order that you want to return it and it has been received within 60 days from the delivery date.