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The first thing you should do is contact the seller directly.

If you’ve already done that, your item hasn’t arrived, or it’s not as described, you can report that to Etsy by opening a case.

Report a problem with an order

We take intellectual property concerns very seriously, but many of these problems can be resolved directly by the parties involved. We suggest contacting the seller directly to respectfully share your concerns.

If you’d like to file an allegation of infringement, you’ll need to follow the process described in our Copyright and Intellectual Property Policy.