What is considered a custom order? Any order where sizing is needed. Any order that is different than the listing (i.e. You asked for a different color). All birds nest items. All bracelets. These items have been made specific to your exact details. Please make sure the sizing is correct and you pay attention to any notes in the listing indicating how to size.
There are absolutely no returns or exchanges on pierced items or body mods due to health codes. They are considered an intimate item due to the nature of it coming in contact with possible body fluids.