I do not accept cancellations once an order is placed, unless your payment was processed more than once. Each item is described in each listing. Please read this carefully. I do not accept cancellations for failure to thoroughly read the listing.

At checkout, you are provided with an estimate of when your order will ship. We observe all weekends and bank holidays, and orders will not ship on those days. Please see the FAQ for rush for more information.

Our shop is a small business that is operated outside of our normal jobs. Kara is a busy, insurance defense bodily injury attorney that works 60+ hour work weeks, and Sean is a packaging assistant outside of his full time job and does not help with answering messages.

Accidents happen. We try our best to make sure your order is exactly the way you ordered it, but sometimes miscommunication occurs. For any problems with an order, please send us a convo before leaving a review within 3 days of receipt. (For example, if your order is delivered on Monday, you must contact us by Thursday, at 5pm EST). We are happy to fix any mistakes, mess-ups or damages when notified about them. If a review is left BEFORE sending us a convo, no further action (or a fix) will occur. We want to make sure you are happy with your order. Please convo us first.

We do require picture proof first, please include this when sending your original message.

If you purchase standard shipping, be advised that your order is going first class and does not carry insurance. Therefore, Two Pineapples Co is not responsible for the USPS losing items purchased with Standard Shipping.