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Frequently asked questions about goldenponies

We do not take custom orders.
We offer sizes from 6 to 10 US / 36 to 42 Eur (in some models half sizes are available)
Sizes we offer may vary to the model of shoes. Please check the description of each shoes since some can run small or large.
For full details and measurements, consult our size chart: https://goldenponies.net/pages/size-chart
If circumstances apply we can make a money refund or offer shop credit, but we are not able to reimburse shipping costs. Returns will be made only within 3 months of the date you placed the order, later than that we can not proceed, this is without any exceptions.
Please send us a message and we will provide our returns address.

Items must be unworn and unused to qualify for an exchange.

Exchanges/Refunds will be made as soon as we receive and process your returned item. The actual time it takes to receive your exchange depends on the time it takes the product to return.

If the item is not returned in it´s original condition, the buyer is responsible for any loss in value. (Please make sure to provide a tracking number or use a safe shipping method, as we can`t take any responsibitily on lost items.)
Our products are handmade to order, therefore we need 15 working days for production and handling plus shipping, which normally up to 4 weeks, starting on the date of shipping, no in the date the order was placed.

We offer expedited delivery options please contact us for more info and prices.
Tracking numbers are available only by request, for the United States your order will be delivered by USPS. Other countries deliveries will be via your national post, contact us if you need more info about this.

Reserved for mayligator


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