→ All of the information regarding your package and order status can be found in the invoice area here on Etsy: https://www.etsy.com/your/purchases.
• You will receive a notification from Etsy when your order has been shipped to the email address you entered on your order.

WHEN WILL MY ORDER SHIP?
Most order ship within 1-3 business days of purchase. Shipping times may vary due to the payment method and/or quantity of items purchased. Orders are not shipped on weekends or holidays.

HOW LONG WILL IT TAKE TO RECEIVE MY PRODUCT?
Each product is custom and manufactured directly after it is purchased. As a result of this, our items can take 1-3 business days to ship. Average Shipping time is: 2-5 business days on most orders (Updated January 1st, 2018). Estimated shipping times are not guaranteed, but it is most likely that the item will ship within the time frame listed. Bulk & custom orders may experience a longer delay.

HOW MUCH IS SHIPPING?
Shipping is calculated via internal processes to ensure we bring you the lowest cost possible per each provider, such as UPS for US & Canada or USPS Priority for international orders. White Faux Taxidermy ships Worldwide (including Alaska, Hawaii, APO/FPO, P.O Boxes for an additional charge). For international orders, excluding Canada (ships UPS to most provinces), WFT utilizes USPS International.

WANT TO SHIP OUTSIDE OF THE UNITED STATES?
Please contact us here http://etsy.me/Y27z4s or at info [!at] whitefauxtaxidermy.com

SHIPPING METHODS:
• All packages are sent via UPS Ground for orders sent within the continenal US & Canada.
• International packages are sent via USPS Priority International.
• Tracking number, delivery confirmation and insurance are always included.
• Signature is required upon delivery.

WHERE DO YOU SHIP INTERNATIONALLY?
White Faux Taxidermy® ships virtually throughout the world: Canada, Mexico, Brazil, Argentina, Chile, and virtually all of South America. In Europe, we ship to Spain, Portugal, France, Great Britian (England, Scotland, Ireland, etc.), Germany, Netherlands, Belgium, Denmark, Norway, Finland, Iceland, Greenland, Poland, Lithuania, Latvia, Estonia, Belarus, Ukraine, Moldova, Romania, Greece, Bulgaria, Serbia, Hungary, Austria, Czech Republic, Slovakia, Italy, Turkey, and all others not listed. Our products have also shipped to Georgia, Saudi Arabia, Israel, Jordan, Egypt, Sudan, Morocco, South Africa, etc. In Asia, we ship to: China, Japan, Taiwan, South Korea, Bangladesh, India, Thailand, Malaysia, Philippines, Sri Lanka, Indonesia. And, to our friends in Australia and New Zealand. To get your shipping rate, simply go through the checkout process. You will automatically be provided with the exact shipping rate.

CUSTOM FEES AND DUTIES (more information for Canada below):
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

White Faux Taxidermy cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. Import duties, taxes, VAT charges are not included in the item price or shipping charges.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from White Faux Taxidermy, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to White Faux Taxidermy. This amount will be deducted from any refund if applicable. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

CANADA CUSTOM FEES AND DUTIES:
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.

Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. Effective Date: March 18th, 2013.

SHIPPING ADDRESS:
We send each order to the address used upon checkout. Please make sure that this address is up to date and correct before submitting your order. We are unable to ship to an alternate address if not verified and confirmed through PayPal or your Etsy account. We do not ship to PO boxes. If a PO box is preferred, an additional charge will be required.


WHAT'S YOUR 2018/'19 SHIPPING SCHEDULE & PACKAGING?
*Please ensure you have entered the correct shipping information to a valid street address. White Faux Taxidermy works diligently to ensure a timely holiday delivery. However, due to uncontrollable factors, including winter weather delays; we cannot 100% guarantee delivery prior to Christmas. In the event there is a delay, you may receive notification from UPS (Domestic only). White Faux Taxidermy® utilizes the best estimates provided by UPS to provide shipping delivery dates. Please note all orders ship in a branded White Faux Taxidermy box.

IS EACH PRODUCT HAND PAINTED?
Yes, each of our products are hand painted, therefore, each product you receive will be unique.

SCULPTURE COLORS:
The colors presented are representational only and should not be used to judge actual sculpture color 100%.

SCULPTURE CARE:
• We encourage you to handle your WFT pieces with care, as damaged product caused by improper handling by the recipient is also not our responsibility.

SALES / PROMOTIONS:
•Promotions requiring a 'promo code' must be entered at the time of purchase. No credit will be issued for previously placed orders prior to promotion, or orders placed without code.
•Discount applies to actual product only and does not apply to shipping, or customizations.
•No rainchecks or exchanges offered. In the unlikely event that you receive a damaged item, a new like-item will be sent. If a refund is requested, only the purchase price will be reimbursed; not the retail price.

FIND US HERE:
• Twitter: @whitetaxidermy
• Pinterest: http://pinterest.com/fauxtaxidermy
• Instagram: http://instagram.com/whitefauxtaxidermy
• Facebook: http://www.facebook.com/whitefauxtaxidermy