Mostly I dispatch within 72 hours of receipt of order and cleared payment, but if I'm particularly busy it can be anything up to 5 days. Custom orders and commissions will take a bit longer. If you need something urgently please do let me know and I will do my very best to accommodate you.
Within the UK I send all packages out 1st class, and International orders are sent via Airmail. If you would like any other method ie insured, Next Day (within the UK), Airsure etc please contact me before purchasing as I will need to adjust the shipping price to take in to account the higher cost.
Please note that I'm in the UK, and when shipping packages overseas they will take longer to arrive than they do when you buy from a seller within your own country. I cannot be held responsible for delays that occur after I've passed your package on to the Royal Mail, or for delays caused by general disruption in the postal system i.e. strikes, inclement weather etc.
I am not responsible for any customs duty or import taxes that your package might incur, this is the liability of the person that the package is addressed to. Delays caused by customs intervention are also outside of my control and I cannot take responsibility for them.

Please note that all orders will be sent to the address indicated on your Etsy account, unless you advise otherwise.

This is a smoke-free, but not pet-free, environment.
My pieces of jewellery are made with glass, semi-precious stones and ceramic beads, all of which can break if they're mistreated. Some also have coatings which can be scratched if mistreated. Please treat them kindly ie don't drop them, spray them with perfume or products, throw them in your purse and forget they're there, put them through a mangle etc, and they will stay looking their best.
Metal can tarnish over time so I suggest that jewellery is stored in an air-tight plastic bag or container to help prevent this. If tarnish does occur you can remove it with a jewellery cleaning cloth.
All items are gift-wrapped in new materials and then shipped in recycled padded bags if they are available to me, or boxes if appropriate. Please reuse the packaging again if you can :o)
Please do try and find the time to leave me feedback. If there is a problem convo or email me before leaving negative or neutral feedback. I want you to be happy with your jewellery and aim to solve any problems you might have at this stage.