Please put names in the shopping cart note box for all personalized items. If ordering multiple items please note color for each. Gift notes should also go in the note box. We send a "gift packing slip" (no prices) with every order. If you included a gift note it will be highlight on the packing slip.

The size for each item is in the "Item Details" in each listing.

Puzzles and stools are not intended for use in wet locations. ie. Pieces should not be used for teething. Stools, if used in a bathroom, feet need to be dry. Finish is moisture resistant, but not waterproof.

We do not gift wrap, but will include a gift note. Gift notes should be included with the name for the puzzle or stool, in the shopping cart note box. (Our experience is PayPal gift notes do not work with etsy.) All puzzles and stools are shrink wrapped.

We do not wholesale.

We do not add shapes to single name puzzles. During the "slow" part of the year we make common names for the busy Holiday Seasons. If we put shapes on single name puzzles it would be impossible to build inventory that would cover all the options. Two and Three name puzzles are all custom, so we do add shapes to those.

Whatever you want to call it, "Turn Around Time", "Ready to Ship Time", "Production Time", or Processing Time", varies with the time of year and does NOT include the time it takes the shipper to get the order from us to you. The current time for each item is shown under "Shipping and Policies" in each listing.

No refunds on personalized items. We will take care of our spelling errors or if we sent the wrong item. Customer is responsible for their spelling errors.

Ready to ship time is clearly posted in all our listings under the Shipping and Policies tab. It is also posted in your shopping cart when you add items to your cart.

I'm sorry, at this time we are unable to "rush" an order.

www.etsy.com/legal/buyers/?ref=list