RETURNS OR EXCHANGES: Copyright laws do not permit returns/exchanges on cross stitch leaflets/charts, needlework designs, books or kits. Should there be a problem with your order, please contact me so we can resolve the issue.

At Blue Ribbon Designs, we strive to exceed all of your expectations. Should there happen to be a problem with your order, please contact me within 3 days of receipt and we will work together to rectify the situation.

Items will be shipped to the address listed on the Etsy order unless specified in the "Comments" section.

If an order is returned by the post office with an incorrect address or the address provided is undeliverable, the order can be reshipped to a new address for an additional shipping cost.

International customers: Please take a moment to review USPS information for questions regarding prohibited items and prohibited countries.
(http://pe.usps.com/text/imm/ab_toc.htm)

I reserve the right to cancel an order and issue a refund for orders to USPS restricted countries.

Duty/Customs/VAT fees and/or taxes may be charged on shipments outside the USA (including digital files). It is the Buyer's responsibility to pay fees/taxes. Questions?? Please contact your country's customs/import agency for duty/tax/fee information.

International orders returned "undeliverable" when shipped via Priority Mail International Flat Rate Envelope and/or Small Flat Rate Box: the buyer will be charged return postage charges.

I am not responsible for lost or stolen packages after your package has been submitted to and accepted/received by the US Postal Service. Please contact your local USPS office or mail carrier to submit a claim. In instances of a stolen package your local police department should be contacted.

If you have an Etsy account, after your purchase you’ll see a VIEW YOUR FILES link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed, confirmation might take a few minutes.

Etsy will also send you a download notification email separate from any transaction notification emails you receive (check your spam or junk folder).

Please note that you can't download a digital purchase through the Etsy app. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.

If purchased a digital item as a GUEST (don't have an Etsy account), a link to download your purchase will be in the receipt email.

Etsy handles all technical issues, however, try these suggestions for a quick resolution. I have found most issues are due to web browser capabilities - I would start by trying a different web browser.

Trying one of these may resolve your issue:
• Try a different web browser.
• Disable any browser add-ons or tool bars (example, some virus protection add-ons block downloads).
• Try a different device (try a different PC, laptop, tablet or mobile browser on a cell phone).
• Clear your cache/cookies.
• Make sure your virus protection software is not blocking the download.
• Reboot your system.

If these suggestions fail, try visiting:
https://help.etsy.com/hc/en-us/articles/115013328108-Downloading-a-Digital-Item?segment=shopping

If there is an issue with your order, please contact me before leaving a less than 5-star review. I will do my best to work with you and correct any problems/issues with your order. Star reviews greatly impact my small business and my Star Seller Rating. I respond promptly to messages and will always do my best to rectify situations within my control. Thank you.