Frequently asked questions about ColinetteSupplies
Enter CABOCHON at checkout for 15% off!
We offer discounts for wholesale and large orders $60 and up:
$60 + up: Enter WHOLESALE020 at checkout for 20% off! ►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►►
$160 + up: Enter WHOLESALE025 at checkout for 25% off!
$3.95 FLAT SHIPPING RATE to USA
$12.50 FLAT SHIPPING RATE SHIPPING TO CANADA
$16.25 FLAT RATE SHIPPING INTERNATIONAL
Pay a flat rate to ship the first item, all other items ship free!
(Exclusions apply. Some heavier items may have a higher or additional shipping & handling cost.)
Due to recent site changes, we no longer ship worldwide from our Etsy Shop. International shipping is available upon request. Please contact customer support at: colinettesupplies [!at] gmail.com, if you would like to place an order.
Send a convo or email: colinettesupplies [!at] gmail.com
We will be glad to help you as quickly as possible!
Customer Service is available: Monday thru Friday 7am-3pm EST.
Please allow 24-48 hrs for a response to emails sent on weekends.
All orders are shipped in 1 to 3 business days. We ship Monday, Wednesday thru Friday.
If you are unhappy with your purchase, we will gladly issue a refund or exchange. The item(s) must be sent back within 30 days of ship date, and the customer is responsible for return shipping (If the item is defective - there is no charge for return shipping). Item(s) must be returned in new and unused condition, and in original packaging. Once we receive your return, we will issue a refund minus the original shipping cost, and send you a confirmation email. Please read our Refunds and Exchanges section of our shop policies for further instructions on how to initiate a return, and for more information.
Most metals will tarnish naturally over time, and some chains/findings will tarnish faster than others. The rate of tarnish is determined by many factors including handling, storage, climate, humidity, exposure to water, sweat, and perfume. It is recommended to remove jewelry when showering or exercising, as well as storing jewelry and chain in a plastic bag when not in use to keep from moisture in the air. Tarnish can sometimes be removed with a soft jewelry polishing cloth, by rubbing the surface of the chain very gently. We cannot fully guarantee if something will tarnish or not.
We carry several items that are lead and/or nickel free, and it will be noted in each listing description.
No, we do not sell less than a set. Each listing is for the minimum purchase amount, and we do not offer single item orders for most items.
Copper and Brass/bronze chain have the potential to turn skin green. It is due to the metals oxidizing and reacting with the acids in skin and sweat. Everyone's body chemistry is different, so not all people will have a reaction. Stainless steel chain will not turn skin green, and is a great alternative for people with a known reaction to brass or copper chain.
Unfortunately, we do not offer professional services such as drilling, altering, or jewelry construction for any item in the shop.