Please put your personalization in the "Notes To SmileSophie" box, found in the shopping cart after you've placed the item into your cart.
For details, see individual items. Please read through the product description carefully before making a purchase.
The most metals, like sterling silver, copper, brass and nugold, will tarnish over time. Everything that comes in contact with your jewelry such as air, sunlight, natural body oils, dirt, household chemicals, food, water, etc. will cause tarnishing.
Please do not wear your jewelry in the Shower, Swimming pool, Spa or during extreme physical activity and avoid contact with chemicals. Keep your jewelry away from extreme heat or sunlight.
Please keep your jewelry in a bag or box when you don't wear it.
I carefully package your jewelry in a floss bag or paper bag, on a jewelry business card. I then place this safely inside a kraft bubble envelope. If you order more than one piece of jewelry, I will pack them together in one bag. If you would like each item come individually bag, please send me a convo.
If you need to add a gift box with gift card, please contact me.
➤All orders ship via Canada Post.
➤Standard shipping DO NOT include tracking. If you would need a tracking number, or speedy delivery, please upgrade shipping to Expedited or Express.
➤ PLEASE NOTE: Transit times could be longer if your parcel is held for inspection by your country's customs office or delayed/misrouted by the local postal service. Once an order is shipped via Canada Post, the eventual arrival date is beyond our control. Thanks very much for your understanding.
➤ Custom Orders: If your item is custom made and created to your specifications, refunds will incur a 30% return fee of product purchase price. Exchanges will incur a 15% stamping fee of original product purchase price plus any price difference for new item desired (if different from original product purchased).
Shipping fees are nonrefundable.
➤Please buy ONE item first, if you are not sure you will be satisfied before order multiple (4+ items) for gift as refunds will incur a 30% return fee of product purchase price.
➤Customers are responsible for the Return Shipping Cost and responsible for the customs/duty fees which is charged by Canada customs for return items.
➤I reserve the right to refuse a return/exchange for any reason.
➤ ORDER WITH REGULAR ITEMS ( NON - Personalized, non hand stamped)
Refunds will incur a 8% handing fee and some restocking fee of product purchase price.
Shipping fees are nonrefundable.
➤Customers are responsible for the RETURN SHIPPING COST.
Customers are responsible for customs/duty fees which is charged by Canada customs for return items.
➤I also reserve the right to refuse a return/exchange for any reason.
➤ Please note that all hand stamped - letters are individually stamped by hand and not a machine which means that they may not be perfectly aligned or centered. Not every stamp will be perfectly aligned and often the impression will make a mark on the back of an item. This is completely normal and is not a defect in the final product.
If you have a broken piece that is in need of repair that was purchased from my shop please contact me. I can repair it for a fee which will include the cost of return shipping. Message me and I will be happy to give you a quote.