FinerWorks

Fine art color lab for canvas, giclee and cards. Easy to use online order fulfillment programs.

  • San Antonio, Texas
  • 11–25 people
  • Established 2003

Noelle Hines
Sales / Acct Manager

Our work

We use Epson and Canon Wide Format printers to produce fine art and photo prints, known as giclee prints. We use various fine art papers and canvas and are currently the only certified Hahnemühle Studio in Texas. We offer standard photo print processing through our Atlanta based partner lab with a number of alternative print related products that we produce on demand. Most of the production staff at FinerWorks have at a bachelor degree or greater in a visual arts related field and understand the need for attention to detail. Many are also Etsy sellers so they understand the need for a reliable manufacturing partner. Our order fulfillment service for artists and photographers includes both a one size fits all as well as tailored services that can meet your needs. Drop shipping is as simple as checking a box during checkout or having your logo uploaded to your account. This way orders can easily be branded with your logo and business information so it looks like you shipped it and not us. Most important is we strive to provide stellar support via email, chat and phone with a full time customer support staff that works on site. Finally, we welcome new ideas from our users, especially in the areas that can make things easier for you as an Etsy seller. Some of our Etsy sellers do hundreds of orders a month with us so we understand the importance of quick reliable service. Open to customer specific products as well.

Capabilities

Process
Digital Printing
Dye Sublimation
Letterpress
Giclee
Photographic Printing
Materials
Paper
Canvas
Fabric and Textiles
Wood
Products
Art and Photography
Stationery & Paper Goods
Fabric & Textiles
Invitations
Greeting Cards
Posters
Canvas prints
standouts
acrylic prints
wood prints
metal prints

We help with

We work with designers at any of these stages

Concept / Design
Support building concepts and designs into initial samples or prototypes
Production
Create end products based on existing production samples
Sampling / Pre-production
Refine existing product samples or prototypes for production

Policies

Payment terms

Payment is made at time of ordering. FinerWorks accepts payment via PayPal as well as all major credit cards. Special payment arrangements may be available for larger orders. FinerWorks offers a 30 day money back guarantee and will replace any lost or defective orders within 90 days or order date.


Minimum order

There are no minimum order size or quantity requirements. Order size can be as few as a single print to thousands of prints. Volume rates are also available.

Shipping & handling

FinerWorks ships via UPS and the US Postal Service. Shipping rates are determined by print size and if it is an U.S. based or international destination. Shipping rates can be viewed on our shipping page. Customers are encouraged to contact us if there is any questions on the rates that are calculated or the rates listed on our shipping page.

Estimated production time

Production is usually 1-3 business days. Please note that during busier times of the year such as during the Christmas season production time may take an additional day or two when prints need to be mounted however that is not the norm. Even through production may operate on weekends (Saturdays and Sundays) we do not consider those business days.

Returns, damages, repairs

All orders are insured and we have have a 30 day money back guarantee for all orders. Please contact immediately if there are any issues such as a lost or damaged order so that we can take the appropriate steps to either replace or refund any defective products at our expense. In many instances we only require a photo of a destroyed order in place of it being sent back.

Other details

For a full breakdown of our standard order fulfillment services/ drop shipping, we encourage users to review our Order Fulfillment Guide.

http://finerworks.com/info/order-fulfillment-guide.aspx

We also encourage users to register and subscribe to our email newsletter so they can not only be informed of new options and products but so they can also be made aware of tips and techniques to help improve the quality of their prints based on the digital images they provide us to print.

We offer both live chat and phone support during business hours during the week and email support after hours and on weekends.

Our story

FinerWorks was started around 2003 as an online print on demand company. Prior to adding a wide range of fine art paper options, the focus was on canvas prints. When FinerWorks began to add various archival grade fine art papers this sparked an interest from artists including sellers on Etsy needing competitive pricing and a place that could print and drop ship their work on demand. Overtime FinerWorks began to tailor their business model to these type of customers. Currently thanks to websites like Etsy that provide artists an incredible resource to sell their work, over half of FinerWorks’ sales are drop ship orders being shipped all over the world which means orders are being process and shipped under the artists (or photographers) brand. As of today FinerWorks operates out of San Antonio which provides a great advantage since orders are shipped from a more central location in the United States. FinerWorks currently operates out of a 6000 square foot production facility with plans to expand into an additional 6000 square feet with the coming year. We also are developing an API that will allow web and app developers to build applications that can integrate with FinerWorks printing infrastructure. All products are produced in-house and shipped from San Antonio, TX with the exception of Fuji-photo prints, acrylics and a few gift/keepsake items. These are shipped by our partner facility in Atlanta, GA. FinerWorks continues exploring the addition of new products for our users that would help them generate sales.