PLEASE NOTE: For ALL orders, I cannot be held responsible for postal delays, local taxes or customs fees incurred once the package enters your country.

TRACKING: I send international orders out without tracking, if you require TRACKING PLEASE SELECT SHIPPING UPGRADE AT CHECKOUT!

UNITED KINGDOM - I'm unable to send some larger items to the United Kingdom at the moment, and if you would like tracking, please select the shipping upgrade at checkout!

CHRISTMAS ORDER DEADLINES: EU 10th Dec, UK 3rd Dec

I use the standard Dutch postal system, Post NL, sending First Class, and for larger items, DPD courier.

// ALTERNATIVE DELIVERY ADDRESS //
If you want your order dispatched to an address other than the one that is listed on the invoice, please provide the address in 'Note to Seller'.

// INSURANCE AND TRACKING//
I do not add insurance or tracking to any shipment, unless you select the extra options under 'shipping' when paying.
Please be aware that for some destinations the postal service will not allow me to add insurance or tracking. If you request tracking and it's not possible, I'll let you know.
Any questions, just ask!

// CUSTOMS TAXES AND FEES //
Please be aware that some destination countries charge taxes or fees on the item at Border Control, which are the responsibility of the buyer. Of course I do my best to be as accurate as possible with prices. We don't want any nasty surprises!

// PACKING MATERIALS //
I try to be eco-friendly by using as much reclaimed or pre-used material as possible. So long as it's sturdy and clean!

PLEASE NOTE: For ALL orders, I cannot be held responsible for postal delays, local taxes or customs fees incurred once the package enters your country.

TRACKING: I send international orders out without tracking, if you require TRACKING PLEASE SELECT SHIPPING UPGRADE AT CHECKOUT!

UNITED KINGDOM - I'm unable to send some larger items to the United Kingdom at the moment, and if you would like tracking, please select the shipping upgrade at checkout!

COVID-19update: I've currently set my listings to delivery in the EU + UK only, and please be aware the postal service is experiencing delays. Stay safe!

// CURRENT LEAD TIME FOR CUSTOM WORK-
CUSTOM ORDERS: CLOSED (NORMALLY 2-3 WEEKS FROM PURCHASE)

// LAST ORDER DATE FOR CUSTOM CHRISTMAS ORDERS: EU 10th Dec, UK 3rd Dec //

// CUSTOM PORTRAIT ORDERING PROCESS //

CURRENTLY CLOSED! NORMALLY SHIPPED WITHIN 2-3 WEEKS AFTER RECEIVING ALL REQUIRED INFORMATION AND PAYMENT.
• Take a look at my ‘Custom Illustration’ Section. If you see something you’d like, or similar, have a read of the Listing Description. *
• Please make a note of any details I say I will require from you, for example photos or colour-preferences.
• Purchase the appropriate listing!
• WHEN PAYMENT CLEARS AND I HAVE RECEIVED THE REQUESTED DETAILS E.G. PHOTO FROM YOU, I BEGIN WORKING. I will always first submit an outline of the commission to confirm I understand your request. See 'Custom Listing Policies' below for details, and any questions- just ask!

*IF THERE ARE NO LISTINGS MEETING YOUR REQUIREMENTS, but would like me to illustrate something completely different for you, please get in touch via the ‘Request Custom Listing’ button under my profile picture. If you outline what you’re thinking of, we can work out a listing from there :)


// CUSTOM LISTING POLICIES //

Please note that, based on the nature of custom art, I offer no refunds on custom listings. If it is not received well by the intended recipient, I cannot be held responsible.

I will however work as hard as possible to make sure the piece is up to your standards and expectations.
• Please take into account that if you request something different from existing listings, I will set the price for your listing based on your individual wishes and specifications. Therefore the price may vary from existing listings. Of course, I’ll check the price with you. You may even have a budget in mind before you have a clear idea for the illustration!
• I cannot make huge/significant changes to photos given as reference for custom portraits. Nothing big can be added to the photos, for example an extra person (unless reference is given for them too, in which case it will be priced accordingly).
• If a listing is for a custom ‘COUPLE’ portrait, then it can feature a maximum of two people. 'FAMILY' or 'GROUP' portraits can of course include more people.
• I cannot make huge adjustments to your request after I have begun painting. Your review of the’ rough’ (only if a rough is included in the description) will be for you to point out any minor adjustments that I need to make. ‘Minor adjustments’ refers to small changes such as tweaking facial features, or removing a lock of hair.
• Time till completion is stated as ‘the ready to dispatch’ time in the listing, which is counted from payment clearing and receival of requested details. If you need it sooner, let me know and maybe I can fiddle with my schedule a bit!
• PLEASE NOTE- I cannot begin painting until I receive the necessary details and the photo(s), and your payment clears. Please understand that it just helps to get everything in order from the beginning!
• With the subject’s permission the piece might be used for future advertising of my work. The piece will not be duplicated for re-sale, it’s a one-off!
• I will not knowingly work from a copyrighted photograph without permission. I would be happy to review any images and answer any questions before ordering.

// SAFETY // Please do not give any of my items to young children, as they often contain small parts.

// DIGITAL DOWNLOADS //
• Please see my FAQ's for additional help with downloading and printing
• If you don't see the paper size you'd like, please message me before purchasing and I'll see if I can make it available for you
• FOR PERSONAL USE ONLY- no sharing or commercial use thank you. I retain the copyrights to all artworks
• Colours may vary slightly due to differences in computer monitors/devices

// GENERAL NOTES //
Item colours may vary slightly from your computer screen. I try to take accurate photographs, and I'm working on my photography skills :)

I do not charge VAT, though Etsy may collect local taxes on my behalf. Please request a VAT receipt if you need one.