Orders are shipped from Bulgaria, EU using A1 Post [Deutsche Post]. We use tracked delivery and we will provide a tracking number after shipping.

USA and Canada shipping: It will take 15 business days.
EU and UK shipping: It will take 7 business days.
Everywhere else: It will take about 15 business days.

Please note that ETSY's delivery dates are 'estimated' dates, your order may arrive before or after the dates ETSY estimates and also that we need 1- 2 business day to create the item.

If you have any questions, please contact us using ETSY message box or use the email address bellow: pendantmaker@gmail.com, thank you.

Some of our items [mainly the luxury personalized jewellery like pendant necklaces, bangles, dog tag necklaces and others] are fulfilled by ShineOn Jewellery & watches company based on St. Petersburg, Florida, the USA.
The items are designed by us [in the UK] but they are fulfilled and shipped in the USA. Please see the descriptions on each individual item.

The items are fulfilled for 2 to 4 business days, they include free gift box and they are shipped domestic USPS First Class Mail [2 to 6 business days] from St. Petersburg, Florida, the USA.

If you have any questions [or you like to talk with us about a custom order] please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.

They are made from metal alloy which is plated in antique silver or antique bronze colors. The metal alloy is free of lead and nickel and the items are made with care in a smoke-free environment.

All items are water resistant and they have been sealed properly but they are not waterproof.

If you have any questions, please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.

Please, bear in mind that sometimes shipping could take longer than estimated. Please, use the tracking number [provided after shipping] to track the parcel on the link bellow: [https://a1post.bg/en/track/].
Alternatively, please, contact us using the ETSY message box [or using the email address: pendantmaker@gmail.com], thank you.

In the unlikely event that your order has arrived damaged please send us a photo and we will replace it immediately.

If you have any questions, please contact us using ETSY message box or use the email address bellow: pendantmaker@gmail.com, thank you.

We do not offer gift wrapping and packaging but each item is packed in individual gift [black velvet] bag. Each bezel, or each bezel+necklace is packed in 7x5 cm velvet bag and each bezel+keychain in 9x7 cm bag. Please have a look at the photos included at each item's description.

Shipping: We ship each item in individual gift velvet bags [sealed in plastic bag] inside bubble wrap envelope to keep them safe in transit. We include an invoice [or gift message] inside the packaging.

If you have any questions, please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.

Yes, we do offer Shipping upgrade.

Orders are shipped from Bulgaria, EU using DHL EXPRESS shipping. Delivery takes between 3 and 5 days.

Please, bear in mind that DHL needs some of your details for fast and accurate delivery. Please, provide the following details:

* Full Address
* Contact Person
* Phone Number

There are 2 options for Shipping upgrade:

* You could upgrade after adding the item to the cart and there is a drop down menu for shipping upgrade.

* You could add to your cart this listing too:
https://www.etsy.com/uk/listing/1094464979/dhl-express-shipping-upgrade?ref=shop_home_active_1&frs=1

If you have any questions, please contact us using ETSY message box or use the email address bellow: pendantmaker@gmail.com, thank you.

Yes, there is tracking. We will provide a tracking number after shipping your order.

You could use the link bellow to track the Standard Delivery
[with A1 Deutsche Post]:

https://a1post.bg/en/track/

And for Shipping Upgrade with DHL EXPRESS:

https://www.dhl.com/bg-en/home/tracking.html

If you have any questions, please contact us using ETSY message box or use the email address bellow: pendantmaker@gmail.com, thank you.

Although the colors shouldn’t vary too much, colors can appear differently on your monitor than they do in real life.

The sizing details are included in each item's description. There are photos [included in description] where the items are placed next to some coins so you could have an idea about the sizes of them. There are charts about the length of the necklaces included as well.

If you have any questions, please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.

If your shipping address is incorrect please contact us as soon as possible and as long as your package hasn’t shipped we will alter the address for you. If your package has already shipped you will need to wait for the package to be returned to me and you will need to pay for the shipping to have it re-shipped. We can only be responsible for orders that I have been given the correct address for.

If you have any questions, please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.

We do custom and personalized orders. Please feel welcome to contact us.

We do accept wholesale orders. If you would like to order 20 or more items please contact us for details.

If you have any questions [or you like to talk with us about a custom order] please contact us using ETSY message box or use the email address bellow: christianpendants@gmail.com, thank you.