Please contact me and I will be able to send you the missing items!

Every order gets free Basis-Tracking. This is a free service offered by Deutsche Post.

Domestic customers (Germany): Your order will be scanned at the first and last sorting center.
International customers: Your order will be scanned at the first sorting center and the last sorting center before forwarded abroad. There will be no further tracking once the letter/parcel leaves Germany.

Sometimes, the envelopes or parcels won't get scanned at all, which results in the status "Pre-Transit". Don't worry, your order is on it's way to you!

I'm sorry if something happened to your order. Sometimes orders take longer to arrive than anticipated. I would kindly ask you to wait 1 week after the estimated delivery date for your order to arrive. If the order still hasn't arrived, please message me and I can either send the items again or refund your order.

Germany (domestic): 1-3 business days

Europe: 2-14 business days, depending on the country

Canada: 3-4 Weeks*

United States: 3-4 Weeks*

Australia*, New Zealand and Oceania: 3-4 Weeks

Asia Pacific: 3-4 Weeks

*❗Due to low transport capacities, shipping times to the US, Canada & Australia can vary greatly. Please refer to Deutsche Post, USPS, Australia Post or Canada Post for more information❗

I will only accept cancelations shortly after the order has been placed. Once the order has been dispatched by me, it can no longer be canceled.

I do not offer exchanges or returns except for lost orders or damaged items. Please read the descriptions carefully before buying or send me a message if something is unclear.