Step 1: Log in to the account that you placed an order with.
Step 2: Click "Purchases and reviews" under your Etsy account.
Step 3: Click "Download files" and then click "Download".

Please kindly note that PDF downloads are not available on the Etsy app. You will need to sign in to Etsy on your mobile browser or a non-mobile computer.
Please contact me if you have any problems downloading files so I can email you them directly.

I would happily issue refund as long as the purchased patterns have not been "Downloaded". Please contact me for further details.

I am not taking any custom orders at this time. However, I might be able to help with small adjustments to existing patterns.

I am not taking any physical orders at this time. On a happier note, learning to cross stitch is fun and easy! Since most of my patterns are small, they can usually be stitched in a couple of days. All you need is some embroidery floss, cross-stitch fabric, and tapestry needles which you can find at your local crafts store or online.

You may sell the items you make from my patterns. However, the patterns themselves cannot be sold, republished, or remade physically and/or digitally. Credit is not necessary but is always appreciated.

Download errors can also happen if you have multiple Etsy accounts and are logged into a different account from the one you placed an order with. Please make sure to log in to the account that you placed your order with. Feel free to contact me if you continue to have issues.

Open the PatternKeeper app and select "Open PDF" from the "..." menu.
Select the PatternKeeper compatible chart named "_PatternKeeper".
When prompted for multiple charts, click "OK".
My charts include black-and-white and full-color options. Remove one by clicking the trash icon and confirm with "OK".
After import, click "Verify Chart".
The pattern with legends and DMC floss numbers will appear. Click the arrow icon for full access.

From my experience, the full-color chart is easier to import than the black-and-white chart as the legends and floss numbers are automatically imported. These steps worked for me as of January 2024; however, it may change without notice when the PatternKeeper app is updated.