BootsByTL

EU Right of Withdrawal & Returns Policy

At BootsByTL, customer satisfaction is important to us. Please carefully review all item descriptions, measurements, condition notes, and photos before purchasing, especially as many items sold are vintage, pre-owned, or second-hand and may show signs of age or wear.

Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise this right, you must contact us through Etsy Messages within 14 days of delivery and clearly state:
• your order number,
• the item(s) you wish to return,
• your intention to withdraw from the purchase.

Return Conditions

Returned items must:
• be shipped back within 14 days after notifying us,
• remain in the same condition as received,
• not be worn, used, altered, washed, or damaged after delivery,
• include all original packaging and accessories where applicable.

Because many products are second-hand, vintage, or pre-owned, normal signs of wear, aging, patina, and minor imperfections described or visible in listings are not considered defects.

We reserve the right to reduce the refund amount if the item’s value has decreased due to handling beyond what is necessary to inspect it.

Return Shipping Costs

Buyers are responsible for return shipping costs unless:
• the wrong item was sent,
• the item arrived significantly different from its description.

We recommend tracked shipping, as we are not responsible for returns lost in transit.

Original shipping costs are non-refundable unless required by applicable law.

Non-Returnable Items

The following items are not eligible for return where permitted by law:
• custom or personalized orders,
• intimate or hygiene-sensitive items,
• digital downloads,
• items clearly marked as final sale,
• sealed items that have been opened after delivery where hygiene protection applies.

Refunds

Refunds will be processed after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method used through Etsy.

Sizing & Condition Questions

Please contact us through Etsy Messages before purchasing if you have questions about sizing, fit, measurements, condition, or additional photos. Due to the nature of vintage and second-hand goods, all sales are encouraged to be made carefully and thoughtfully.