ButFirstCustom

Utah, United States

3.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (754)
2.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (754)
3.8k
sales
2.5 years
on Etsy
3.8k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (754)
2.5 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (754)
3.8k
sales
2.5 years
on Etsy
3849 Sales

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Announcement

Last updated on Dec 11, 2025
But First...Custom

Contact shop owner

But First...Custom

Reviews

4.9 (754)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About ButFirstCustom

We create personalized products perfect for gifting!

Sales 3,849
On Etsy since 2023

We create personalized products perfect for gifting!

Hi, I’m Flory – welcome to my shop!

Shop members

  • shop-member-photo
    But First...Custom

    Owner

    Hi! I am a mom of 5 and grandma of 5 :) I have a love for grandbabies and dogs!

Production partners

  • Inner Circle Prints

    WA, United States

    They help me with printing my design on the prodcut.

  • NS ECommerce

    Las Vegas, NV

    Prints my products

  • Printify

    United States

    Does all of my printing

Shop policies

Last updated on Nov 26, 2023

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

More information

Last updated on Dec 17, 2025

Frequently asked questions

Do you accept custom or personalized orders?

Of course! Got an idea or a logo? Let’s make it real! We’ll whip up a mock-up just for you and tweak it ’til it’s perfect. During busy seasons we just ask for a quick 24-hour thumbs-up so we can keep your order on track.

During peak seasons, we reserve the right to enforce a 24 hour review period. When we send a mockup, we will kindly ask that you respond within 24 hours. If we do not hear back, we will proceed with our best option.

Do you accept returns or exchanges?

Since everything we make is custom just for you, we’re not able to take returns or exchanges. If you’ve got special requests, just drop us a message while ordering—we love making it exactly how you want it!

Do you offer Priority Shipping?

You bet! Just choose Priority Shipping at checkout if you need your order by a certain date. We will hustle hard to get your order to the printer and regular processing times still apply here, but once it’s in USPS hands, delivery speed is up to them.

What if I receive my product damaged?

If you receive your item(s) damaged due to shipping, please contact us right away! We are happy to send you a new product free of charge. We will just ask that you provide us a picture of the damaged item(s).

Do you provide gift messaging?

We don’t offer gift messages just yet—so leaving a “note to seller” won’t make it into the package. If you’d like your recipient to know something special is on the way, we suggest reaching out to them directly.

Hopefully we’ll have gift messages as an option soon!

What are your processing times?

We do our best to keep processing times at just 1–2 days year-round! During busy holidays (like Mother’s Day & Christmas), it may take a little longer.
For the latest updates, be sure to check our shop announcements or the estimated delivery date in your cart.

What if my package is delayed/lost in transit, or stolen, or returned to sender/seller after it's shipped?

But First...Custom is not liable for packages that are delayed in transit, lost by the
shipping carrier, or stolen-- all circumstances which are beyond our control. Once we
hand your item over to the shipping carrier it is their responsibility to deliver the
item-- please contact the shipping carrier directly regarding delays or lost packages.
If a customer's order is returned to the sender/seller for ANY reason the customer is
responsible for paying for re-shipment.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.