Calyptella

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services that you access through Etsy. To learn more about Etsy's privacy practices, see Etsy's Privacy Policy.

What information I collect

In order for me to process your order, you must provide me with certain information (which you have authorized Etsy to provide to me). This includes your name, email address, postal address, payment information and details of the product you are ordering. You also have the option to provide me with additional personal information (for a custom order, for example) if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use and share your information. In fact:

where I need your information to provide my services, for example to process your order, resolve disputes, or provide customer support;
when necessary to comply with a legal obligation or court order, or in connection with a legal claim, such as retaining information about your purchases due to tax legislation; and
as necessary for the purposes of my legitimate interests - provided these legitimate interests are not overridden by your rights or interests - such as 1. to provide and improve my services. I use your information to provide the services you have requested from me and in my legitimate interest to improve my services; and 2. to comply with Etsy's Seller Policy and Terms of Use. I use your information as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Service.

Sharing and Disclosure of Information

Customer data is important to my business. I will only release your personal information for specific reasons and under very specific circumstances, as follows:

Etsy: I share information with Etsy as necessary to fulfill my obligations under Etsy's Seller Policy and Terms of Service.
Service provider: In order to ship orders, it is necessary to pass on the name and address of the seller to shipping companies such as DHL.
Compliance with Laws: I may collect, use, retain, and disclose your information when strictly necessary to: a) respond to legal process or governmental requests; b) enforce my contracts, terms and policies; c) prevent, investigate and correct fraud and other illegal activities, security or technical issues; or d) protect the rights, property and safety of my customers or others.

Data retention

I only store your personal data for as long as is necessary to provide you with my services and as described in my privacy policy. However, I may need to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce my agreements.

Your rights

If you reside in certain regions, including the EU, you have a number of rights in relation to your personal information. Some of these rights are general and others are specific. These rights are described below:

Access: You may have the right to access and receive a copy of the personal information I hold about you by writing to me using the contact information below.
Modification, Restriction, Deletion: You may also have the right to modify your personal information, limit my use of that information, or delete it. Except in exceptional circumstances (such as when I need to store data for legal reasons), I will generally delete your personal data upon request.
Objection: You can object to my processing of some of your data for my legitimate interests. In such cases, I will delete your personal data unless I can demonstrate compelling legitimate grounds for its continued use or it is required for legal reasons.

Complaint: If you reside in the EU and wish to raise a concern about my use of your information - without prejudice to any other rights you may have - you have the right to raise these concerns with your local data protection authority.

How to contact me

For the purposes of the EU General Data Protection Regulation, I, Laura Derguti, am the data controller of your personal data. If you have any questions or concerns, you can contact me at laura.derguti@t-online.de.