CustomCraftedMoment

Nevada, United States

12
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (2)
New
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (2)
12
sales
New
on Etsy
12
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (2)
New
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (2)
12
sales
New
on Etsy

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Announcement

Last updated on 21 Sept, 2026
ywcup

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ywcup

Reviews

5.0 (2)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.

About CustomCraftedMoment

Personalized Gifts for Meaningful Moments

Sales 12
On Etsy since 2026

Personalized Gifts for Meaningful Moments

Your story, made part of the everyday.

Production partners

  • A printing facility

    Henderson, NV

    Professional printing studio that assists with printing and assembling our original puzzle designs.⁠

Shop policies

Last updated on 21 Sept, 2026

Delivery

See item details for estimated arrival times.

Payment options

Secure options
Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 hours of purchase

More information

Last updated on 21 Sept, 2026

Frequently asked questions

Custom and personalized orders

For custom mugs, choose your capacity and enter the names, dates, or text requested in the listing. Please check spelling and punctuation carefully. Available personalization differs by design. For a special request, contact us through Etsy Messages before ordering so we can confirm what is possible. Puzzle specifications and any available customization are listed separately on each puzzle listing.

Sizing details

Our ceramic mugs are available in 11 US fl oz and 15 US fl oz capacities. Select your preferred size in the listing before checkout. Each mug purchase includes one mug unless the listing states otherwise. For puzzles, please check the individual listing for piece count, finished dimensions, and materials; these details may vary by product.

Care instructions

For printed mugs, gentle hand washing with mild detergent and a soft sponge is recommended to preserve the design. Avoid abrasive scrubbers. Please follow any care instructions included with your item; dishwasher and microwave suitability should not be assumed from the ceramic material alone. Keep puzzle pieces dry and store them flat in their box when not in use.

When will my order ship?

Custom mugs are made to order in 1–2 business days and ship from Las Vegas, Nevada, via USPS. Standard shipping for our mugs is free within the United States. Processing time is separate from carrier transit time. Please use the estimated delivery window shown in your listing and order details. Puzzle processing and shipping details are listed on each puzzle product page.

Can I cancel, return, or exchange my order?

You may request cancellation through Etsy Messages within 2 hours of purchase. Personalized mugs are made especially for you, so we do not accept change-of-mind returns or exchanges for these items. Return eligibility for puzzles is shown in each listing. If an item arrives damaged, defective, or different from your order, message us with photos so we can arrange an appropriate replacement or refund. This does not limit rights under applicable law or Etsy policies.