GoodLookSt

We sincerely apologize for the inconvenience caused. The order was shipped from our side on time, but unfortunately USPS did not update the tracking information properly and the package remained stuck in “Pre-Transit.” We stayed in contact with the buyer throughout the process and also followed up with USPS regarding the delay. Customer satisfaction is very important to us, and we always do our best to resolve any shipping issues as quickly as possible.

We completely understand your concern, but there would be no reason for us to ignore your messages intentionally. Customer satisfaction is very important to us. We didn’t have any new update from the courier side at that time, which is why we could not provide a proper response earlier. Your order was shipped on time from our side and is still in transit. We’re also in contact with the courier service regarding the delay and tracking updates.