Kekoc

Privacy Policy – KEKOC

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my Etsy shop, contact me, or otherwise use my services through Etsy.com.
1. Information I Collect
To fulfil your order, you must provide certain information to Etsy (which you authorise Etsy to provide to me), including:
* Your name
* Email address
* Postal address
* Payment information (I do not receive full payment details)
* The details of the product that you are ordering
You may also choose to provide additional personal information if you contact me directly (for example, for custom orders or customer support enquiries).
2. Why I Need Your Information and How I Use It
Under the UK General Data Protection Regulation (UK GDPR), I rely on the following legal bases to collect, use, and share your personal information:
* Performance of a contract: as necessary to provide my services, such as processing and fulfilling your order, handling disputes, and providing customer support.
* Legal obligations: when retaining purchase information is required to comply with legal or tax obligations under UK law.
* Legitimate interests: as necessary for my legitimate interests, provided these interests are not overridden by your rights or interests. These include improving my services, managing my shop efficiently, and complying with Etsy Seller Policies and Terms of Use.
* Consent: where you have provided your affirmative consent, such as agreeing to receive marketing communications (which you may withdraw at any time).
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information only for limited reasons and circumstances, as follows:
* Etsy: I share information with Etsy as necessary to provide my services and comply with my obligations under the Etsy Seller Policy and Etsy Terms of Use.
* Service providers: I engage trusted third parties to perform services for my shop, such as delivery and logistics companies. I share your personal information with these providers only to the extent necessary to perform these services.
* Business transfers: If I sell or merge my business, your information may be disclosed as part of that transaction, only as permitted by law.
* Compliance with laws: I may collect, use, retain, and share your information if I have a good-faith belief that it is reasonably necessary to respond to legal processes, enforce agreements, prevent fraud or illegal activity, or protect the rights, property, and safety of my customers or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and to comply with legal and regulatory obligations. In line with UK tax and accounting requirements, I generally retain order information for up to 6 years.
5. Transfers of Personal Information Outside the UK or EU
Etsy may store and process information through third-party services located outside the UK or European Economic Area. As a result, your personal information may be transferred to jurisdictions with different data protection laws.
Where such transfers occur, I rely on Etsy’s legal safeguards, including Standard Contractual Clauses or equivalent lawful transfer mechanisms, to ensure your personal data remains protected in accordance with UK GDPR requirements.
6. Your Rights
If you reside in the UK, EU, or certain other jurisdictions, you have rights regarding your personal information, including:
* The right to access the personal information I hold about you
* The right to request correction or deletion of your information
* The right to restrict or object to processing based on legitimate interests
* The right to withdraw consent for marketing communications at any time
* The right to lodge a complaint with your local data protection authority (in the UK, the Information Commissioner’s Office – ICO)
7. How to Contact Me
For the purposes of UK data protection law, I, Kekoc, the data controller of your personal information.
If you have any questions or concerns, you may contact me via Etsy Messages or at: kekocknitting@gmail.com