LuminousInvites

Privacy Policy for LuminousInvites

Effective Date: 16/08/2024

Thank you for choosing to shop at LuminousInvites ("we," "us," "our"). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share information when you purchase items from our shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

1. Information We Collect
To fulfill your order, we need to collect certain information, which you provide to Etsy when you place an order. This includes:

- Name
- Shipping Address
- Email Address
- Payment Information (Etsy handles payments, so we do not receive your credit card details)
- Order Details (what you purchased, any custom requests)

We may also collect additional information if you contact us directly for customer support or inquiries.

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

To Fulfill Your Order: We use your information to provide our services, such as processing your order, arranging shipping, and providing customer support.

To Comply with Legal Obligations: We may collect and use your information as necessary to comply with our legal obligations (e.g., keeping records of purchases for tax purposes).

To Improve Our Services: We may use your information to improve our shop offerings and customer experience.

To Communicate with You: We may use your contact details to respond to your inquiries, provide updates on your order, or send you information about our shop (e.g., promotions), if you have consented to receive such communications.

3. Sharing and Disclosure of Information
We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: We may engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with Laws: We may collect, use, retain, and share your information if we believe in good faith that it is reasonably necessary to respond to legal processes or governmental requests, enforce our agreements, prevent fraud, and protect the rights, property, and safety of our customers or others.

4. Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Typically, we will keep your data for 7 years.

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

Access: You have the right to access and receive a copy of the personal information we hold about you.
Change, Restrict, Delete: You may have rights to change, restrict our use of, or delete your personal information. Except for exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them.
If you wish to exercise any of these rights, you can contact us through the Etsy messaging system.

6. How to Contact Us
For purposes of EU data protection law, I, Amrez Amjad, am the data controller of your personal information. If you have any questions or concerns, you may contact me at amrez.marketing@gmail.com.