PinkPastelStudio

Order Cancellations and Address Changes
We cannot make any cancellations or address changes for any orders after your order has been placed. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 5-6 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.

Reprint & Refund Policy
While we want every order to be perfect, mistakes can happen occasionally. We can offer reprints and refunds for your orders if there are order mistakes. If you are submitting a reprint or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reprint or refund will be either from us or you. If an order is reprinted with upgraded shipping, we do not cover the cost of upgraded shipping. You will cover the cost of upgraded shipping.
Let's look at the scenarios when you can request a reprint/refund and who covers the cost.

When Pink Pastel Studio covers the Reprint/Refund cost:
• If there is a manufacturing issue with your product in your order.
• If the product in your order is broken or damaged in the mail.
• If you receive the wrong product in your order.
• The order is lost in transit, and the initial shipping address for the order doesn't need to be changed.

When Pink Pastel Studio doesn't cover the Reprint/Refund cost:
• If you don't like the product printed accordingly to our manufacturer's standards.
• If you make any mistakes while approving your custom product.
• If you select the wrong size when ordering the product.
• The order is still within the specified maximum production and shipping times for the products.
• If your order is lost in transit and you need to request any address changes for the order. Any request to change the address in case of a reprint will not be applicable to be covered by us.
• The tracking for your order shows 'delivered', but you have not received the package. The buyer is responsible for safety of the product, after being delivered by shipping company.

Lost in Transit
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit timeframe.
Please note that there may be variances in ship dates and these times are subject to change.

Returns Policy
We do not accept returned orders.
We cannot issue refunds for any returned orders.

Exchange Policy
We do not offer exchanges for products that are ordered. We do not have an inventory of products, and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.

Bulk Discount Policy
We offer some discount on bulk purchase (75 plus items). Please message me to discuss.

Custom Packaging Request Policy
We do not provide custom inserts or packaging for products that are ordered.

Terms of Use for my printable files:

Encouraged and permitted use:
- Printable files are to be enjoyed for personal use. You are not allowed to share it with other people.
- Printed versions of printables can be displayed in your home, office, or school classroom.

You are not allowed to:
- Share or sell the digital file via email, website, social media, or any other digital medium.
- Sell printed versions of the digital file.
- Edit, alter, or manipulate the digital file.
- Please DO NOT submit files to print wholesale companies such as AliExpress, AliBaba, etc. Contact me for recommended printers. Sharing of files is strictly prohibited.

----------> Personal use only
----------> usage personnel seulement
----------> само за личну употребу
----------> 僅限個人使用
----------> nur für den persönlichen Gebrauch
----------> 개인적인 용도로만 사용
----------> uso personal solamente
----------> solo per uso personale
----------> только личное пользование