PrintOnGlass

Privacy Policy for Print On Glass

Effective Date: May 6, 2025

At Print On Glass, we deeply value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share information when you purchase from us, contact us, or otherwise engage with our services through Etsy.com or its related sites and services.
1. Information We Collect

To fulfill your order, you must provide certain information (which you authorized Etsy to share with us), including:

Your name

Email address

Postal address

Payment information (Note: We never receive your full credit card details)

Order details and any customization requests

You may also choose to provide additional personal information (e.g., for custom orders) by contacting us directly.
2. Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your information, including:

To provide our services, such as fulfilling your order, resolving disputes, or providing customer support.

When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.

As necessary for the purpose of our legitimate interests, provided those legitimate interests are not overridden by your rights or interests, such as:

Providing and improving our services.

Compliance with the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

We respect your privacy and will not share your personal information except in the following circumstances:

Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business Transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with Laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:

Respond to legal process or to government requests.

Enforce our agreements, terms, and policies.

Prevent, investigate, and address fraud and other illegal activity, security, or technical issues.

Protect the rights, property, and safety of our customers or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. We generally keep your data for the following time period: 4 years.
5. Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer.
6. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information:

Access: You may have the right to access and receive a copy of the personal information we hold about you by contacting us.

Change, restrict, delete: You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

Object: You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain: If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.