QuireandQuartz

Returns
Please contact us right away if you receive a damaged product and we will do our best to work something out.
Payment
Our shop offers paypal and direct checkout. Use whichever you are more comfortable with!
If you change your mind about wanting a product after you have "bought" the item on etsy (but have not yet paid for it), please let us know and we will cancel the transaction.
Shipping
Our items ship from Kent UK,
The orders are made out to the shipping address stated in Your Etsy profile, so please make sure that it is correct.
If you would like another address to be used, please message or email us with the address you would like us to ship to.
All items typically ship within 4 - 8 weeks after purchase.
Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy or its related sites and services.

Information we collect

To fulfill your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact me directly.

Why we need your information and how we use it

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in my legitimate interest to improve my services.
Information Sharing and Disclosure

Information about our customers is important to our business. we share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. we share information with Etsy as necessary to provide you my services.
Service providers. we engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, I may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, we , Elaine Miles and Anthony Andrews are the data controllers of your personal information. If you have any questions or concerns, you may contact us at thewitch@quireandquartz.com