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Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from my shop, contact me, or otherwise use my services through Etsy.com or its related services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy. You can review Etsy’s Privacy Policy to learn more about how Etsy uses your information.

Information I Collect

To fulfill your order, you must provide certain information (which you authorize Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. I may also collect additional personal information if you contact me directly.

Why I Need Your Information

I use your information to:

Fulfill and ship orders

Communicate with you about your order

Provide customer support

Comply with legal and tax obligations

Information Sharing

I share your personal information only when necessary:

With Etsy, to provide my services and comply with Etsy’s policies

With shipping carriers, to deliver your order

If required by law or legal process

Data Retention

I retain your personal information only for as long as necessary to provide my services and comply with legal obligations. I generally keep this information for 4 years.

Transfers of Personal Information

I may store and process your information through third-party services located outside of your country, including the United States.

Your Rights

If you reside in certain regions, including the EU, you may have rights to access, correct, or delete your personal information. You may also object to certain uses of your data. To exercise these rights, please contact me.

Contact Information

For purposes of data protection laws, I am the data controller of your personal information.

Contact email: soulu.crafts@gmail.com