At TACtile Studio, Inc. we are committed to giving you quality service. As part of that commitment, we may gather information from users of our website, social media sites, and other services, so we can better serve you. TACtile Studio, Inc. recognizes that the privacy and security of personal information is important to you. Because it is also important to us, we have implemented this Privacy Policy to tell you (1) what information we collect; (2) how we use that information; (3) with whom we may share it; (4) the choices you can make about how we collect, use, and share your information; and (5) how you can access our information about you.
Who we are:
Our Etsy shop address is: https://www.etsy.com/shop/tactilestudioinc
Our main website address is: http://tacile-studio.net
Our physical studio boutique address is: 13000 Athens Avenue, Suite 209m Lakewood, OH 44107
Our contact information:
We can be reached via email for any questions or concerns: terry@tactile-studio.net
The studio telephone number is: 216-282-7312
What personal data we collect and why we collect it:
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
• When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number.
We’ll use this information for purposes, such as, to:
• Send you information about your account and order
• Respond to your requests, including questions, refunds and complaints
• Comply with any legal obligations we have, such as calculating taxes
• Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access:
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
• Order information such as what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
How we protect your data:
We use commercially reasonable efforts to store and maintain personal information to protect it from loss, misuse, alteration, or destruction by any unauthorized party. We encrypt order information, including credit card numbers, using industry-standard Secure Sockets Layer (SSL) technology to ensure that our customers' information is safe as it is sent over the Internet to our server. The Site restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.
Who we share your data with:
Except as disclosed in this policy, we do not sell or disclose information that identifies our customers personally or makes it possible for other parties to contact them directly without our customers' consent unless we are required to do so by law or as disclosed to you when we request the information from you. We may disclose personal information for the following purposes: (1) to conform with the law, respond to claims, or comply with legal process served on TACtile Studio (e.g. a lawful subpoena, warrant or court order); (2) to enforce or apply our policies or agreements (including to initiate, render, bill, and collect for amounts owed to us); (3) to protect and defend our or our users' rights or property, the Site, our employees, customers or the public, including fraudulent, abusive, or unlawful use of our Site; or (4) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
What rights you have over your data:
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
