TheModAnt

RETURNS
~ Refunds will be given within 14 days of delivery, if item is in new/unused condition, and when buyer & The Modern Antiquarian are in agreement for a return via Etsy conversations. The Modern Antiquarian is not liable for return shipping when buyer is displeased with the item, at no fault of The Modern Antiquarian'. Please do not return items without contacting us through Etsy conversations first. An Item must be returned in the same condition as it was in when it was packaged for shipment.

EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).

EXCHANGES
~ Exchanges may be granted depending on the circumstance. Please contact us via Etsy conversations. The Modern Antiquarian is not liable for return shipping when buyer is displeased with the item, at no fault of The Modern Antiquarian'

OTHER REASONS for REFUNDS
~ Please see Delivery problems, insurance and reimbursement section below if you need a refund for any other delivery related issues, and please contact us via Etsy conversations with your concern.

FOR INTERNATIONAL ORDERS
~ DUTIES - Each country has its own import/export duties and restrictions. All duties and taxes are the responsibility of "the buyer" - Please check with your countries importation laws for specific prohibitions, customs fees, excise taxes or VAT fees. We comply with all Import/Export laws, when declaring the value for customs.

Shipped with USPS FIRST CLASS INTERNATIONAL Mail

Deliveries generally take between 7–40 business days to arrive, although USPS does not guarantee delivery dates or times. Delivery can take longer for some countries.

~ DELIVERY - Shipping times are an estimate only - If your package does not arrive in a timely manner you may want to check with your local customs and/or post office. Your package is considered proprietary information and law prohibits us to call your customs office - However we are happy to assist you should you need help.

~ DUTIES - Each country has its own import/export duties and restrictions. All duties and taxes are the responsibility of "the buyer" - Please check with your countries importation laws for specific prohibitions, customs fees, excise taxes or VAT fees.

We comply with all Import/Export laws, when declaring the value for customs.

~ TRACKING - We are provided with some details of tracking for International orders, however the tracking may not update once the package is in route within your country. We insure all International First Class mail, and refunds are given for undelivered/ damaged packages if buyer complies with POLICY requirements of our Insurance provider.

(For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.)
INSURANCE POLICIES

~ You may choose to upgrade for shipping with Insurance at checkout for an additional fee.
~ You may also choose to upgrade to PRIORITY USPS Shipping for faster service as well. This option comes with insurance through USPS for up to a $99.00 value.

We cannot be held responsible for a damaged or lost Domestic parcel that was not insured, if it has shown delivered in the tracking. Please contact us, however, because we may make an exception.

~ UNDELIVERED PACKAGES
~ We are generally very satisfied with USPS as our shipping provider; however accidents do occasionally happen during the shipping process, long after the package is out of our direct care.
~ In the rare case of delivery problems, an insurance claim may be filed. With your cooperation we will try to make it as painless as possible.
~ If anything should go wrong during the shipping process, buyers may need to sign an affidavit via email from our Insurance provider. If one should refuse to sign the affidavit, the insurer may not let us continue with the insurance claim process. Failure to do so could result in denial of the claim.

For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

REIMBERSMENT:
~ It is our goal to fully reimburse you for undelivered packages & your patience and cooperation is appreciated.

~ For insured packages ~~ a refund will be granted once the insurance claim has been filed (as long as buyer complies with our insurance policy).

~ We require (from the date of mailing) 21 DAYS for Domestic orders, & 40 DAYS for International orders, before we can make the claim for a lost or damaged package. The buyer is also required to sign an electronic affidavit, confirming that he/she never received the package, or confirming damage. Once we receive the returned affidavit the claim process will begin and a full refund will be made.