Visolio

Right of Withdrawal (EU Customers)

You have the right to withdraw from this contract within 14 days after receiving the goods, without giving any reason.
To exercise this right, contact us via Etsy messages or email with a clear statement.

Effects of withdrawal:

We will refund all payments (excluding additional delivery costs for non-standard shipping) within 14 days of receiving your withdrawal notice.

Refunds will be made using the same payment method.

You must return goods within 14 days of withdrawal and cover return shipping costs.

The right of withdrawal does not apply to personalized/custom-made items or digital downloads.

General Terms & Conditions (GTC)

Contract partner: Visolio (Etsy shop).

Prices & payment: All prices in EUR. Payment methods as offered by Etsy.

Delivery: Worldwide shipping. Customs fees/taxes are buyer’s responsibility.

Retention of title: Goods remain our property until full payment.

Warranty: Statutory EU consumer rights apply.

Dispute resolution: EU ODR platform: https://ec.europa.eu/consumers/odr.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:
Visolio
Visolioshop@gmail.com

I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*):

Ordered on () / received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.