WildWoodWorkUS

WELCOME TO OUR SHOP

WE ARE THE ORIGINAL SELLER AND PRODUCER OF OUR HANDCRAFTED WOODEN DRINKWARE.
All of our products are made using natural materials and traditional processes.
Due to the handcrafted nature of our items, natural variations in color, grain,
and finish are expected and are not considered defects.

WE OPERATE AS AN OFFICIAL MULTI-CHANNEL BUSINESS
and sell our original products across multiple online platforms.
Availability of our products on other marketplaces does not indicate
reselling or third-party sourcing.

PLEASE READ OUR STORE POLICIES CAREFULLY.
Refunds are processed only after returned items are received and inspected,
in accordance with our return policy.

If you have any questions about our products, materials, or processes,
we encourage you to contact us before purchasing.
We are always happy to help.


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SHOP FAQ
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ARE YOUR PRODUCTS HANDMADE AND AUTHENTIC?
Yes. We are the original seller and producer of our handcrafted wooden drinkware.
Each item is made using natural wood and traditional processes.
Due to the handmade nature of our products, slight variations are normal.


WHY IS THIS ITEM ALSO AVAILABLE ON OTHER MARKETPLACES?
We operate as an official multi-channel business.
Our original products are sold across multiple online platforms
as part of our direct sales strategy.
Availability on other marketplaces does not indicate reselling
or third-party sourcing.


IS THE INSIDE OF THE GLASS PAINTED OR COATED?
No. Our wooden glasses are charred using a traditional technique.
The finish may appear darker or textured due to the charring process.
This is not paint and does not affect functionality or safety.


DO YOU OFFER REFUNDS?
Yes, refunds are accepted according to our shop policies.
Refunds are processed only after the item is returned,
received, and inspected.
The buyer is responsible for return shipping costs.


DO YOU OFFER REFUNDS WITHOUT RETURNING THE ITEM?
No. Refunds are issued only after the item is returned to us
in unused and resalable condition.


WHO PAYS FOR RETURN SHIPPING?
Return shipping costs are the responsibility of the buyer,
unless the item is defective or damaged upon arrival.


HOW ARE ORDERS SHIPPED?
Delivery times are estimates and may vary due to carrier conditions.


WHAT SHOULD I DO IF I HAVE A CONCERN ABOUT MY ORDER?
Please contact us directly through Etsy Messages.
We are always happy to assist and resolve any concerns
before a review or case is opened.