You (the buyer) have the right to send back your purchased items within 14 days after receiving them without stating a reason and get a refund for the purchased item(s) (original shipping costs excluded). You must inform me that you wish to send back your order and do so before sending back the items, by e-mail or using Etsy Conversations. It is also advised to keep a proof of your sending. The item(s) must be in its/their original condition and packaged well. The costs for sending back the item(s) will be for you and you are responsible for sending the item(s) back to me in a proper way.

While a reason is not obligatory, if there is a problem with the items received (such as it being the wrong item or it is incomplete), please do let me know and we can try to sort something out.

I do not exchange items unless I've made a clear mistake. If you send back an item and wish for a new one, you will have to order it the same way you did the first time.

If the purchased items were damaged in transit to you, please notify me as quickly as possible and send me photos of the damaged items (and box if necessary) as I will need these as proof to show the PostNL customer service. As the items are insured I will have to notify the PostNL customer service within 7 days to get the refund with which I can refund you, so the quicker the better.

I except payments through Etsy Payments.

All prices are including 6% or 21% VAT, according to the law of my country (The Netherlands). As Etsy does not have a VAT tool at this moment in time, this VAT will not be deducted from the price for non-EU customers. Instead I urge you to request a Custom Order with me which will allow me to create one and deduct the VAT that way. From all the complicated ways to make sure you get the 0% this seems to be the fairest and most straight forward.

Please be aware that you as a non-EU customer are responsible for payment of all local taxes, customs duty, processing and import fees.

I ship world wide via PostNL. Any item that doesn't fit through the opening of a letterbox will be sent as a parcel. Items can be combined up till approx. 1900 grams without extra shipping costs.
Small an/or flat items that fit (together) in a (bubble) envelope will have a lower shipping rate. If combined with a larger item however parcel rates apply.

I only offer shipping of parcels with Track & Trace and signature for delivery. Items will be insured till €500.
Letterbox delivery is without Track & Trace, signature nor insurance unless requested and will be €8 (Netherlands), €11 (Europe) or €16 (the rest of the world). Please contact me before you place your order.

Once you've purchased your item(s) I will keep you up to date when I will have posted the parcel and whenever possible give you the information necessary to keep track of the delivery.

Delivery times differ greatly per country, an estimate for each country can be found on the following website (different languages available, see top right corner):

https://www.internationalparceltracking.com/#/search

On the whole delivery times for the Netherlands is 1 day, for most EU countries 3-5 days and the rest of the world 1-2 weeks. Please note that it may take longer than that due to delays and processing in the country of delivery.

Whilst polymer clay is very sturdy once baked, small and/or thin details can be fragile. Most of my work is not designed to be handled a lot or to be played with and thus should be handled with care and kept out of reach from small children.

Take care when cleaning. Dusting the items with a soft brush should suffice. I myself always use make-up brushes.

I also advise to keep the items from long exposure to direct sunlight as discolouration may occur. Definitely don't put them in water as this can break down the polymers and/or varnish over time. An exception is made for items coated with epoxy resin, specifically to make them waterproof so they can be submerged in aquariums and such.

Seller details:

Address:
Petra de Roodt
Maastunnelplein 24C
3083 EA Rotterdam
The Netherlands

E-mail:
deroodtdesigns [!at] gmail.com

Kamer van Koophandel number: 64401154
BTW (VAT) number: NL133255517B01