Returns & exchanges
I gladly accept returns and exchanges
I don't accept cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
I accept returns I do not accept returns
I accept exchanges I do not accept exchanges
I accept cancellations I do not accept cancellations
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Frequently asked questions
Feel free to contact me for wholesale possibilities.
Custom and personalised orders
There is a maximum of 3 feedback moments for custom and personalised orders.
Due to the COVID-19 situations, I am temporarily unable to send orders to certain countries. Some countries will have delayed delivery. Please check here if you will be able to receive your order before placing it: https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/
International shipment cost
Unfortunately international shipments have become quite expensive for small businesses like myself due to a new international regulation. I always do my best to keep the costs as low as possible!