I do not give refunds or exchanges for digital products. This includes all social media templates, branding sets, logos, design elements, etc. But please contact me if you have any problems with your order.

No, every item in my shop is a digital product. I will send you the files and you can print them yourself as many times as you'd like!

Customization generally have a turn around time of 1-3 business days, but may take longer depending on how quickly I receive revisions and feedback. Once approval has been received, you will receive the final files within 1 business day. I do not offer rush jobs without prior approval. Projects are completed in the order they come in.

It is also important that you communicate in a timely manner. Delays in communication on your end will result in a delay on my end. If I have not received any communication for you in 5 business days, your project will be put at the end of the queue line. If I do not receive any communication for 10 business days, your project will be placed on hold status and will be completed when the next opening comes up. If no communication is received in 15 business days, and I have already sent proofs, your order will be sent as proofs with no revisions.

Any requests for specific fonts that the designer does not have will need to be purchased by the client. Designer may use commercial fonts in designs and it is up to the client to purchase the license for his/her own use if desired. Under copyright law, it is illegal for the designer to provide fonts with designs.

The client is 100% responsible for all proofing of content before submission as well as any file (draft, proof or final) sent by me. If final files have been sent and an error is found or a change is necessary, an additional editing fee will be charged. Absolutely no exceptions. Please look over your proof very carefully before approval.