Sending the item as a gift? I will gladly include a note from you to the recipient in their package. I don't include invoices with any order however if one is needed a receipt can be printed from your purchase history.

Personalized orders are non refundable. Please make sure customized details are correct as I don't send a proof or mockup unless one is requested. A name/initial proof of up to 3 fonts can be requested after purchase. I no longer send mockups before a purchase is made.

Dimensions and/or size charts are included in each listing.

Large orders may require 1-3 more days than posted processing time. If more time is needed you will receive a convo with the new scheduled to ship date.

Current production time can be found in every listing, on your receipt after purchase and in the announcements on the shop home page. https://www.etsy.com/shop/TinyRoseBoutique/ A scheduled to ship by date can be found on your receipt under your purchase history. This is the date that the order will ship by and not the date it will be received. Shipping times are dependent on shipping method chosen at checkout. Shipping times are estimated by the USPS.

Work hours are Monday through Friday from 8 am to 4 pm Central time. I do not work/ship on holidays nor do I work/ship on weekends. If you send a convo after work hours/on weekends I will get to it as soon as possible.