We do all that is possible to ensure that your items are carefully prepared and packaged. We do our utmost to ship them on time.

Once we hand over the package for mailing, we have no control on what happens. We use USPS for all orders domestic and international. The postal service does a great job in handling the mail, however delays or losses can occur. If you prefer, please convo us and we can give rates on insuring your package.

PLEASE CHECK YOUR ADDRESS
Please ensure that your address is correct in Etsy as this is where we will be mailing the item to. If you need to change the shipping address, please contact us so that we may make the necessary adjustments.

Buyer will be responsible for the shipping costs.

We will ship our international orders by USPS First Class International. This is the least expensive option. Please be aware that it does not come with Tracking, Insurance or Delivery Confirmation. USPS First Class International takes approximately 7-10 day, however it may take longer.
If you require Tracking, Insurance and Delivery us know and we can upgrade your shipping to USPS Priority International.

CUSTOMS DUTIES & TAXES
To our international (non-US) customers, please take note that any duties, taxes or fees levied by your country are your sole responsibility. We cannot and will not quote any international fees and will not be held responsible for them. We charge you only for the actual USPS shipping cost. Please be advised that there will be absolutely no returns or refunds due to customs fees.

Non-custom made items may be returned for exchange or refund if we are notified within 3 days after delivery.

Upon notification and approval, please ship the item back.
To receive a refund the buyer must pay for the return shipping. To exchange an item the buyer must pay for the return shipping and also for the exchange shipping.

All returns and exchanges are expected to be in their original packaging and in unused condition.

When we receive the package and upon our inspection, a refund will be issued less a 15% handling & restocking fee and original shipping charges.

Any order over $250 is non refundable due to the costs involved in production.


SHIPPING COSTS, CUSTOM DESIGNED or MADE ITEMS ARE NON-REFUNDABLE.

Any orders over $35 receive free shipping. For clarity, the shipping is not free, but included in the price of the item.

Any refunds for these items will be minus the 15% handling and restocking fee and the actual shipping cost to us.

We understand that people can change their minds and we will gladly cancel any non-custom order if the request is made within 24 hours of purchase.

Any other consideration might include a 15% fee, as the designing will begin quickly.

Custom orders cannot be cancelled, as we will begin almost immediately to design and process your order.

There is normally a 2 week manufacturing period before your item is shipped.

We know that last minute emergencies arise to where you need your item quick and you cannot wait for the two weeks.

Please contact us to see if we are able to ensure time

*Please Note -
Our manufacturing days are Monday through Friday.

We strive for superior customer service an satisfaction.
If the reason arises that you are not satisfied with the item, please contact us through a Convo so that we may have the opportunity to fix the problem.
Please do not leave negative feedback before allowing us the opportunity to remedy the issue.

We are opened for business Tuesday through Saturday.
This means that most shipping scheduled for a Monday will be shipped the following Tuesday. We will still ship items that are in a Rush status.
Most emails and convos will still be answered, however, they may be delayed.