I accept payment via PayPal and direct check out. I also accept Etsy gift cards. Items will be dispatched within one-three working days after payment is received, except in cases when I set longer processing times. Longer processing times are communicated both in the front of my shop page and at the listed items directly. Longer processing times are rare and only occur when I am on holiday and away from my workshop. In case of custom orders times will vary. Please always ask for details. Also, please let me know if dispatch is urgent and I will do my best to send as soon as possible.

Standard shipping will be around 2-3 days within the UK (Royal Mail Second Class) and a minimum of 5 working days for worldwide (more if outside Europe!). In case of custom orders times will vary, so please always ask for details. Also, please let me know if dispatch is urgent and I will do my best to send as soon as possible.

Longer processing times: Exceptions are when I set longer processing times. Longer processing times are communicated both in the front of my shop page and at the listed items directly. Longer processing times are rare and only occur when I am on holiday and away from my workshop.

UK buyers: If you'd like shorter delivery time, please upgrade postage to 'First Class' or 'Guaranteed Next Day' delivery. Also please let me know in a message about your item being urgent and I will do my best to shorten my processing time too.

International (outside UK) buyers: If you'd like to track your item, please upgrade postage to 'Tracked and Signed'. This will NOT shorten delivery time. It will only allow your item to be tracked.

Please note that buyers are responsible for any duties and customs charges that may be incurred.

PayPal customers: Please check your address in your PayPal account. I will only post to Paypal addresses. If you'd like your item to be posted to a different address, please change your address on your PayPal page before placing your order. Thank you.

Christmas
Please keep in mind that this is a busy period and shipping can take longer than usual, especially overseas.

WARNING OF CHOKING HAZARD: None of my items are intended to be toys. Please don't give them to young children. The items listed here are delicate and contain small parts, which could be a choking hazard.

ALLERGY NOTE: These items are made of animal fibres. I mainly use sheep wool but occasionally also alpaca fibre, horse hair and other. Jewellery: earring hooks are plated with Sterling silver. Jump rings, clasps, pins are made of different non-precious metals. (I always list materials used in the item's listing info.)

HOW TO CARE FOR NEEDLE FELTED FIGURES?
A finished needle felted object does not like water, so please never wash it. Wool will shrink when in touch with water. The best you can do is to keep it somewhere safe and give it a gentle dusting from time to time. Needle felted figures are usually delicate, so lots of handling and touching does not help them either, though it’s hard to resist!
In case of jewellery, if it gets stained, you might try to gently wipe it with a wet sponge, but unfortunately it may cause some shrinkage or deformation.

TERMS of business: All sales are subject to English Law.

PRIVACY INFORMATION
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support. I keep email alerts about your purchase, keep emails about postage notifications and keep a copy of the receipt prepared by Etsy about your purchase, both electronically and in printed format;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Currently I only use the services of United Kingdom’s Royal Mail as a postal provider.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others, e) obey legal and tax obligations.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Anna Gubis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at catsinpairs [!at] gmail.com. Alternately, you may mail me at: Anna Gubis, 25 Bishops Close, Stratford-upon-Avon, CV37 9ED.

PRIVACY INFORMATION
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support. I keep email alerts about your purchase, keep emails about postage notifications and keep a copy of the receipt prepared by Etsy about your purchase, both electronically and in printed format;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Currently I only use the services of United Kingdom’s Royal Mail as a postal provider.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others, e) obey legal and tax obligations.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Anna Gubis, am the data controller of your personal information. If you have any questions or concerns, you may contact me at catsinpairs [!at] gmail.com. Alternately, you may mail me at: Anna Gubis, 25 Bishops Close, Stratford-upon-Avon, CV37 9ED.