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Bradley on Apr 29, 2024
5 out of 5 starsCombo Lock Puzzle is high quality and feels solid. I haven’t solved it yet but it’s a great item. A+ seller, fast shipping and great communication. Highly recommended. * only thing I want to mention ( not negative) the lock is bigger than I expected.
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Josh on Apr 18, 2024
5 out of 5 starsAmazing solve on this one. So unique and fun and I loved the surprise at the end! Puzzle got here quickly. I have been waiting a long time to finally get this one and am so glad to add it to my collection. Can't wait to see what this awesome puzzle maker comes up with next. I highly recommend any of this sellers puzzles. Thanks again!
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Ken on Apr 8, 2024
5 out of 5 starsThis was rather tricky - the mechanism is hidden, so it takes a lot of experimenting.
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Matthew on Mar 30, 2024
5 out of 5 starsThis is a beautiful puzzle and fun to try and open. The seller is always available for any questions.
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josiah1221 on Feb 13, 2024
5 out of 5 starsReally enjoying the locksmith series, very fun and clever mechanisms!
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Frequently asked questions
What do I do if an item I purchased doesn't function correctly?
Contact me through Etsy. I will make arrangements for repairs, replacement, or refunds at my discretion. Please provide as many details about the product and how it is not functioning. Pictures of the item are encouraged.
What do I do if I need spare parts?
Contact me through Etsy. Although I cannot guarantee availability of spare parts, I will attempt to help. Shipment of spare parts needed due to normal wear and tear may be at your expense, however, spare parts can be added to qualifying future orders at no additional cost.
Where can I find solutions to puzzle products?
Some puzzles come with printed paper solutions. If your puzzle did not come with a solution, you can request a digital solution by contacting me through Etsy. Please include the name of the puzzle(s) you need help with.
What if I just want a hint?
I will be happy to provide hints via contacting me through Etsy. Please include the name of the puzzle(s) you need help with, and any steps you've completed so far.
Can I write or make video reviews about your products?
You certainly can. If you make a review on a social media platform or website, I would be happy to hear about it. I take all feedback from my customers very seriously, and I want to know when you love my products.
There's a slick fluid on some of my prints, what is this?
Some of my products have moving parts that are sensitive to friction. In some cases they are lubricated with a minor amount of water-based lubrication.
I have a broken product, but I don't want to throw it away. What should I do?
Although working puzzles are not typically thrown away, I am committed to reducing waste from my products. If you have a product that has broken, you may be able to have it repaired. Even if the product is broken by your own actions, I would prefer to help you repair it if at all possible. As a last resort, if you wish to have the item replaced, I may be able to offer you a take-back service, such that the broken product can be repaired or at the very least salvaged for the working parts. Please contact me through Etsy to see if arrangements are possible.
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