GritGCode

PRIVACY POLICY - GRIT & G-CODE

Last Updated: October 30, 2025

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you shop with Grit & G-Code.

INFORMATION WE COLLECT

When you place an order, we collect:
• Name and shipping address (for order fulfillment)
• Email address (for order updates and communication)
• Payment information (processed securely through Etsy)
• Design files (STL, OBJ, 3MF, STEP, IGES) that you upload for printing
• Project details and specifications you provide

HOW WE USE YOUR INFORMATION

We use your information solely to:
• Fulfill your custom 3D printing orders
• Communicate about your order status, quotes, and shipping
• Provide customer support and design consultation
• Improve our products and services
• Comply with legal obligations

YOUR DESIGN FILES

Your intellectual property is safe with us:
• Design files are kept strictly confidential
• We do not share, sell, or distribute your designs to third parties
• Files are used ONLY to produce your ordered items
• Files are automatically deleted from our system 90 days after order completion (unless you request otherwise)
• We never claim ownership of your designs

DATA SHARING

We do NOT sell or rent your personal information. We only share data with:
• Etsy (for payment processing and order management)
• USPS (shipping carrier - only name and address for delivery)
• No other third parties have access to your information

DATA RETENTION

• Order records: Maintained for 7 years (tax and accounting requirements)
• Design files: Deleted after 90 days (or upon request)
• Email communications: Retained for customer service purposes
• You may request deletion of your data at any time (subject to legal requirements)

YOUR RIGHTS (GDPR COMPLIANCE)

You have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to data processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, contact us through Etsy messages.

SECURITY

We implement industry-standard security measures to protect your information:
• Secure file storage with access controls
• Encrypted communication for sensitive data
• Regular security audits and updates
• Limited employee access to customer information

INTERNATIONAL TRANSFERS

If you are located in the European Union, please note that your data may be transferred to and processed in the United States where our business operates. We ensure appropriate safeguards are in place for such transfers.

COOKIES AND TRACKING

We do not use cookies or tracking technologies in our Etsy shop. Etsy may use cookies for its platform functionality - please refer to Etsy's privacy policy for details.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

CHANGES TO THIS POLICY

We may update this privacy policy occasionally. The "Last Updated" date will reflect any changes. Continued use of our services after changes indicates acceptance of the updated policy.

CONTACT US

Questions about this privacy policy or how we handle your data?
• Contact us through Etsy messages
• We typically respond within 24 hours

By placing an order with Grit & G-Code, you acknowledge that you have read and agree to this privacy policy.