Heikeleien
Heikeleien
Berlin, Germany
Announcement
Last updated on Nov 29, 2019
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Reviews
5 out of 5 stars
(96)
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Tanja on Apr 28, 2024
5 out of 5 starsAbsolutely great, beautiful doll shoes. Very well made and fit perfectly. The doll's mom is delighted:)
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Ulrike on Apr 2, 2024
5 out of 5 starsThe shoes are great and lovingly made and fit my granddaughter's 40 cm tall doll wonderfully. I gave it to her for Easter and she was very happy with it. The contact with Heike was very friendly and the delivery was very quick. I am very satisfied and will happily order from Heike again. Many greetings from Ravensburg!
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Claudia on Jan 29, 2024
5 out of 5 starsSo pretty, I have the little one A leather sole was fitted to the shoes. Perfect for my Käte Kruse doll. Thank you 🌹🍃
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Johanna Bade-Otte on Dec 28, 2023
5 out of 5 starsVery nice! The clothes fit our 30 cm tall Waldorf doll perfectly. Beautiful natural materials! Thank you very much!
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Christina Wandelt on Dec 21, 2023
5 out of 5 starsThese little shoes are wonderful. Super fast delivery.
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Christina on Dec 15, 2023
5 out of 5 starsSweet little shoes, very well made. I can only recommend.
About Heikeleien
Sales
322
On Etsy since 2011
Shop policies
Last updated on
May 19, 2022
Welcome to my Etsy shop "Heikeleien". Here you will find unique dolls for children of all ages - from natural materials and made with love.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
So far, only payments through PayPal are possible. When you check out click the pay by PayPal option & you will be forwarded to a secure page, that gives you the option to pay using your debit or credit card.
Shipping
The items will be shipped within 2 days after payment, most often the next day.
International and EC- Shipment will take 5-15 days according to the country it is sent to.
Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
International and EC- Shipment will take 5-15 days according to the country it is sent to.
Duties and local taxes
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country.
Additional policies and FAQs
Privacy policy
Below we inform you about the type, scope and purpose of the processing of your personal data when using our shop at the address "www.heikeleien.de". Personal data is any information relating to an identified or identifiable natural person.
1. Controller
Controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data. The controller for the personal data processed in this shop within the meaning of the GDPR is: Heike Peckruhn, Finkelsteinstr. 15, 12619 Berlin, telephone 493056497334, e-mail keksmutter [!at] web.de (hereinafter "we").
2. When you visit our website
When you visit our website, our server collects the following information from your device: browser type and version, operating system, the previously visited website ("referrer"), IP address and time of page access.
We collect and process this data in order to ensure the trouble-free operation of our website and to be able to detect, defend against and track misuse of our services. Furthermore, we use the collected data for statistical purposes, for example to evaluate with which end devices and browsers our shop is accessed, in order to continuously adapt and improve our offer to the needs of the users on this basis. This data processing is carried out on the basis of Article 6 (1) (f) GDPR.
We delete all the above-mentioned personal data no later than twelve months after their collection.
3. When you order from us
When you place an order in our shop, we process your name, delivery address and e-mail address as you provide them during the ordering process. If you voluntarily provide further data when placing your order (e.B. a different billing address or a telephone number), we also process this data.
We process this data electronically for the proper fulfilment of the contract, in particular for delivery, invoicing, the booking of payments and the processing of returns and complaints. This data processing takes place on the basis of Article 6 (1) (b) GDPR.
We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
In order to conclude a contract between you and us, it is necessary that we receive your name, delivery address and e-mail address. The necessity of providing this data results from legal regulations (such as § 312i Abs. 1 Nr. 3 BGB, § 14 Abs. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.
When deciding on the conclusion of a contract, we refrain from automated decision-making and profiling.
4. Delivery and payment
Insofar as we send physical goods on the basis of the purchase contract, we transmit the name and address of the recipient and, if you have consented to this, your e-mail address, to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as shipping service provider, for the purpose of delivering the shipment to you, if applicable, including a prior e-mail announcement about the expected delivery time, and for the purpose of a possible return of your shipment to us on the basis of Article 6 (1) (b) GDPR.
For the payment of your purchase, the payment service provider you have chosen collects and processes your name, e-mail address, card or account number and/or other data, insofar as this is necessary for the payment method you have chosen. In this respect, the contractual and data protection provisions of the payment service provider you have chosen shall apply in addition.
When receiving a payment, we process the data that the payment service provider transmits to us.
When we receive a transfer to our account, we process in particular the name of the transferring account holder, the account number (IBAN and BIC) and the co-transmitted purpose.
The processing is carried out on the basis of Article 6 (1) (b) GDPR. We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
5. Processors
To support our merchandise management (order management, invoicing, accounting, delivery and, if applicable, returns processing), we use the services of BillBee (BillBee GmbH, 32756 Detmold), to which we transmit the data mentioned in the section "When you order from us" for order processing in accordance with Article 28 GDPR.
As a technical service provider for the operation of our website on the Internet, we use the services of Jimdo (Jimdo GmbH, 22761 Hamburg) as a processor in accordance with Article 28 GDPR.
6. Contacting us
If you use the contact form on our website, we process the data you enter in the form, in particular your name, e-mail address and message.
If you send us a message by e-mail, we store your message with the sender data transmitted with it (name, e-mail address and, if applicable, other information added by your e-mail program and the transmitting servers). For the receipt, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR.
The legal basis for this data processing is our legitimate interest in answering your message and also being able to respond to any follow-up questions from you (Article 6 (1) (f) GDPR). We delete the data collected with your message no later than twelve months after the last communication with you about your request, subject to the regulation in the following paragraph.
If you provide us with a legally relevant declaration of the contractual relationship (e.B. a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also Article 6 (1) (b) GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.
7. Use of cookies
When you visit our shop, we place one or more "cookies" on your device. A cookie is a small text file with which we can recognize your device when you visit our shop again at a later opportunity. With the help of cookies, we can also analyze certain user behavior, e.B. which products you look at, how long you stay on our site and when and how often you return to our shop. We delete a stored cookie no later than twelve months after your last visit to our shop.
This data processing is carried out on the basis of Article 6 (1) (f) GDPR for the purpose of aligning our product range even better with the wishes of our shop visitors and optimising the functions of our shop and the efficiency of advertising measures.
You can prevent the creation of cookies by going into the cookie settings of your Internet browser and objecting to the creation of cookies for our site or for all websites. There you can also delete cookies that have already been stored.
8. Social Media
Social media buttons may be displayed in our shop; they can be recognized by the logos of the social media platforms (hereinafter referred to as "platforms") (Instagram: square camera). These are links to the respective platforms based in the USA. A click on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the accessed platform in the USA. However, no data is collected or processed by us in connection with the social media buttons.
9. Your rights
With regard to the personal data we process about you, you have the following rights:
You have the right to request confirmation from us as to whether we are processing personal data concerning you. If this is the case, we will inform you of the personal data stored about you and the other information in accordance with Article 15 (1) and (2) GDPR.
You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
You can request us to delete your personal data without undue delay under the conditions of Article 17 (1) GDPR, unless their processing is required in accordance with Article 17 (3) GDPR.
You can request us to restrict the processing of your data if one of the requirements of Article 18 (1) GDPR applies. In particular, you can request the restriction instead of deletion.
We will notify any rectification or erasure of your personal data and restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves a disproportionate effort. We will also notify you of these recipients if you request it.
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and can request that we transfer this data to another controller without hindrance, as far as this is technically possible.
If data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.
RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU; this right to object exists in relation to data processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail. If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal claims.
IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.B NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE RESULT THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.
If you believe that the processing of your personal data infringes the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. This does not preclude other administrative or judicial remedies.
Below we inform you about the type, scope and purpose of the processing of your personal data when using our shop at the address "www.heikeleien.de". Personal data is any information relating to an identified or identifiable natural person.
1. Controller
Controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data. The controller for the personal data processed in this shop within the meaning of the GDPR is: Heike Peckruhn, Finkelsteinstr. 15, 12619 Berlin, telephone 493056497334, e-mail keksmutter [!at] web.de (hereinafter "we").
2. When you visit our website
When you visit our website, our server collects the following information from your device: browser type and version, operating system, the previously visited website ("referrer"), IP address and time of page access.
We collect and process this data in order to ensure the trouble-free operation of our website and to be able to detect, defend against and track misuse of our services. Furthermore, we use the collected data for statistical purposes, for example to evaluate with which end devices and browsers our shop is accessed, in order to continuously adapt and improve our offer to the needs of the users on this basis. This data processing is carried out on the basis of Article 6 (1) (f) GDPR.
We delete all the above-mentioned personal data no later than twelve months after their collection.
3. When you order from us
When you place an order in our shop, we process your name, delivery address and e-mail address as you provide them during the ordering process. If you voluntarily provide further data when placing your order (e.B. a different billing address or a telephone number), we also process this data.
We process this data electronically for the proper fulfilment of the contract, in particular for delivery, invoicing, the booking of payments and the processing of returns and complaints. This data processing takes place on the basis of Article 6 (1) (b) GDPR.
We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
In order to conclude a contract between you and us, it is necessary that we receive your name, delivery address and e-mail address. The necessity of providing this data results from legal regulations (such as § 312i Abs. 1 Nr. 3 BGB, § 14 Abs. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.
When deciding on the conclusion of a contract, we refrain from automated decision-making and profiling.
4. Delivery and payment
Insofar as we send physical goods on the basis of the purchase contract, we transmit the name and address of the recipient and, if you have consented to this, your e-mail address, to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as shipping service provider, for the purpose of delivering the shipment to you, if applicable, including a prior e-mail announcement about the expected delivery time, and for the purpose of a possible return of your shipment to us on the basis of Article 6 (1) (b) GDPR.
For the payment of your purchase, the payment service provider you have chosen collects and processes your name, e-mail address, card or account number and/or other data, insofar as this is necessary for the payment method you have chosen. In this respect, the contractual and data protection provisions of the payment service provider you have chosen shall apply in addition.
When receiving a payment, we process the data that the payment service provider transmits to us.
When we receive a transfer to our account, we process in particular the name of the transferring account holder, the account number (IBAN and BIC) and the co-transmitted purpose.
The processing is carried out on the basis of Article 6 (1) (b) GDPR. We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
5. Processors
To support our merchandise management (order management, invoicing, accounting, delivery and, if applicable, returns processing), we use the services of BillBee (BillBee GmbH, 32756 Detmold), to which we transmit the data mentioned in the section "When you order from us" for order processing in accordance with Article 28 GDPR.
As a technical service provider for the operation of our website on the Internet, we use the services of Jimdo (Jimdo GmbH, 22761 Hamburg) as a processor in accordance with Article 28 GDPR.
6. Contacting us
If you use the contact form on our website, we process the data you enter in the form, in particular your name, e-mail address and message.
If you send us a message by e-mail, we store your message with the sender data transmitted with it (name, e-mail address and, if applicable, other information added by your e-mail program and the transmitting servers). For the receipt, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR.
The legal basis for this data processing is our legitimate interest in answering your message and also being able to respond to any follow-up questions from you (Article 6 (1) (f) GDPR). We delete the data collected with your message no later than twelve months after the last communication with you about your request, subject to the regulation in the following paragraph.
If you provide us with a legally relevant declaration of the contractual relationship (e.B. a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also Article 6 (1) (b) GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.
7. Use of cookies
When you visit our shop, we place one or more "cookies" on your device. A cookie is a small text file with which we can recognize your device when you visit our shop again at a later opportunity. With the help of cookies, we can also analyze certain user behavior, e.B. which products you look at, how long you stay on our site and when and how often you return to our shop. We delete a stored cookie no later than twelve months after your last visit to our shop.
This data processing is carried out on the basis of Article 6 (1) (f) GDPR for the purpose of aligning our product range even better with the wishes of our shop visitors and optimising the functions of our shop and the efficiency of advertising measures.
You can prevent the creation of cookies by going into the cookie settings of your Internet browser and objecting to the creation of cookies for our site or for all websites. There you can also delete cookies that have already been stored.
8. Social Media
Social media buttons may be displayed in our shop; they can be recognized by the logos of the social media platforms (hereinafter referred to as "platforms") (Instagram: square camera). These are links to the respective platforms based in the USA. A click on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the accessed platform in the USA. However, no data is collected or processed by us in connection with the social media buttons.
9. Your rights
With regard to the personal data we process about you, you have the following rights:
You have the right to request confirmation from us as to whether we are processing personal data concerning you. If this is the case, we will inform you of the personal data stored about you and the other information in accordance with Article 15 (1) and (2) GDPR.
You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
You can request us to delete your personal data without undue delay under the conditions of Article 17 (1) GDPR, unless their processing is required in accordance with Article 17 (3) GDPR.
You can request us to restrict the processing of your data if one of the requirements of Article 18 (1) GDPR applies. In particular, you can request the restriction instead of deletion.
We will notify any rectification or erasure of your personal data and restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves a disproportionate effort. We will also notify you of these recipients if you request it.
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and can request that we transfer this data to another controller without hindrance, as far as this is technically possible.
If data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.
RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU MAY OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU; this right to object exists in relation to data processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail. If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal claims.
IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.B NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSE OF SUCH ADVERTISING, WITH THE RESULT THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.
If you believe that the processing of your personal data infringes the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement. This does not preclude other administrative or judicial remedies.
Privacy
Privacy policy
(1) Below we inform you about the type, scope and purpose of the processing of your personal data when using our Etsy shop. Personal data is any information relating to an identified or identifiable natural person.
(2) Controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data. For personal data processed by the provider of this Etsy shop, the controller within the meaning of the GDPR is: Heike Peckruhn, Finkelsteinstr. 15, 12619 Berlin, telephone 493056497334, e-mail keksmutter [!at] web.de (hereinafter "we"). In all other respects, Etsy's privacy policy also applies.
(3) If you enter into a contract with us via our Etsy Shop, Etsy will provide us with your Etsy username, name and billing address as stored in your Etsy user account. If you provide further data as part of your order (e.B a different delivery address or a telephone number), these will also be transmitted to us.
(4) We process the data referred to in paragraph 3 electronically for the proper fulfilment of the contract, in particular for delivery, invoicing, the booking of payments and the processing of returns and complaints. This data processing takes place on the basis of Article 6 (1) (b) GDPR. We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
(5) In order to conclude a contract between you and us, it is necessary that we receive your name, address and Etsy username. The necessity of providing this data results, among other things, from etsy's terms and conditions as well as from legal regulations (such as § 312i para. 1 no. 3 BGB, § 14 para. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.
(6) If we send you physical goods on the basis of the purchase contract, we may transmit your name and shipping address to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as a shipping service provider, exclusively for the purpose of delivering the shipment to you on the basis of Article 6 (1) (b) GDPR.
(7) If you use the service of PayPal for payment, the PayPal data protection regulations also apply to the payment process. PayPal will act on your behalf.
(9) To support invoicing, accounting and order management, we use the services of BillBee (BillBee GmbH, 32756 Detmold) to whom we transmit the data mentioned in paragraph 3 for order processing in accordance with Article 28 GDPR.
(10) If you send us a message via the "Contact Shop Owner" function on Etsy, Etsy will send us your Etsy username together with your message (legal basis: Article 6 (1) (a) GDPR). If you send us a message by e-mail, we store your message with the sender data (name, e-mail address) in order to answer it and also to be able to respond to any subsequent questions from you (legal basis: Article 6 (1) (f) GDPR). For the receipt, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will delete the data collected with your message no later than six months after the last communication with you about your request, subject to the regulation in the following paragraph.
(11) If you provide us with a legally relevant declaration of the contractual relationship (e.B. a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also Article 6 (1) (b) GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.
(12) Social media buttons may be displayed under an article photo; they can be recognized by the logos of the social media platforms (hereinafter referred to as "platforms") (Facebook: blue "f", Google Plus: red "g+", Pinterest: red "p", Twitter: blue bird silhouette). These are links to the respective platforms based in the USA. A click on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the accessed platform in the USA. However, no data is collected or processed by us in connection with the social media buttons.
(13) We do not use automated decision-making and profiling.
(14) With regard to the personal data we process about you, you have the following rights:
a) You have the right to request confirmation from us as to whether we are processing personal data concerning you. If this is the case, we will inform you of the personal data stored about you and the other information in accordance with Article 15 (1) and (2) GDPR.
b) You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
c) You can request us to delete your personal data without undue delay under the conditions of Article 17 (1) GDPR, insofar as their processing is not required in accordance with Article 17 (3) GDPR.
d) You can request us to restrict the processing of your data if one of the requirements of Article 18 (1) GDPR exists. In particular, you can request the restriction instead of deletion.
e) We will communicate any correction or deletion of your personal data and a restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves a disproportionate effort. We will also notify you of these recipients if you request it.
f) You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format and can request that we transmit this data to another controller without hindrance, as far as this is technically possible.
g) If data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.
(15) RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU CAN OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME; this right to object exists in relation to data processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail.
If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal claims.
(16) IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.B. NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.
(17) If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement. This does not preclude other administrative or judicial remedies.
See this Seller Handbook article for a sample privacy policy you can customize for your shop.
(1) Below we inform you about the type, scope and purpose of the processing of your personal data when using our Etsy shop. Personal data is any information relating to an identified or identifiable natural person.
(2) Controller within the meaning of the EU General Data Protection Regulation (GDPR) is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data. For personal data processed by the provider of this Etsy shop, the controller within the meaning of the GDPR is: Heike Peckruhn, Finkelsteinstr. 15, 12619 Berlin, telephone 493056497334, e-mail keksmutter [!at] web.de (hereinafter "we"). In all other respects, Etsy's privacy policy also applies.
(3) If you enter into a contract with us via our Etsy Shop, Etsy will provide us with your Etsy username, name and billing address as stored in your Etsy user account. If you provide further data as part of your order (e.B a different delivery address or a telephone number), these will also be transmitted to us.
(4) We process the data referred to in paragraph 3 electronically for the proper fulfilment of the contract, in particular for delivery, invoicing, the booking of payments and the processing of returns and complaints. This data processing takes place on the basis of Article 6 (1) (b) GDPR. We will keep this data stored until all mutual claims arising from the respective contractual relationship with you have been completely settled and the commercial and tax retention periods to which we are subject have expired.
(5) In order to conclude a contract between you and us, it is necessary that we receive your name, address and Etsy username. The necessity of providing this data results, among other things, from etsy's terms and conditions as well as from legal regulations (such as § 312i para. 1 no. 3 BGB, § 14 para. 4 UStG). Without providing this data, you can therefore not conclude a contract with us.
(6) If we send you physical goods on the basis of the purchase contract, we may transmit your name and shipping address to Deutsche Post (Deutsche Post AG, 53113 Bonn), DHL (DHL Paket GmbH, 53113 Bonn) or Hermes (Hermes Germany GmbH, 22419 Hamburg) as a shipping service provider, exclusively for the purpose of delivering the shipment to you on the basis of Article 6 (1) (b) GDPR.
(7) If you use the service of PayPal for payment, the PayPal data protection regulations also apply to the payment process. PayPal will act on your behalf.
(9) To support invoicing, accounting and order management, we use the services of BillBee (BillBee GmbH, 32756 Detmold) to whom we transmit the data mentioned in paragraph 3 for order processing in accordance with Article 28 GDPR.
(10) If you send us a message via the "Contact Shop Owner" function on Etsy, Etsy will send us your Etsy username together with your message (legal basis: Article 6 (1) (a) GDPR). If you send us a message by e-mail, we store your message with the sender data (name, e-mail address) in order to answer it and also to be able to respond to any subsequent questions from you (legal basis: Article 6 (1) (f) GDPR). For the receipt, storage and sending of e-mails, we use an e-mail provider who acts for us as a processor in accordance with Article 28 GDPR. We will delete the data collected with your message no later than six months after the last communication with you about your request, subject to the regulation in the following paragraph.
(11) If you provide us with a legally relevant declaration of the contractual relationship (e.B. a revocation or a complaint), the legal basis for the processing, regardless of the means of transmission, is also Article 6 (1) (b) GDPR. In such a case, we will delete the data associated with your declaration as soon as all mutual claims arising from the contractual relationship have been finally settled and the retention periods under commercial and tax law have expired.
(12) Social media buttons may be displayed under an article photo; they can be recognized by the logos of the social media platforms (hereinafter referred to as "platforms") (Facebook: blue "f", Google Plus: red "g+", Pinterest: red "p", Twitter: blue bird silhouette). These are links to the respective platforms based in the USA. A click on such a link calls up the website of the respective platform, whereby the IP address of the calling device and the address of the page from which the link is made ("referrer") are transmitted to the accessed platform in the USA. However, no data is collected or processed by us in connection with the social media buttons.
(13) We do not use automated decision-making and profiling.
(14) With regard to the personal data we process about you, you have the following rights:
a) You have the right to request confirmation from us as to whether we are processing personal data concerning you. If this is the case, we will inform you of the personal data stored about you and the other information in accordance with Article 15 (1) and (2) GDPR.
b) You have the right to have inaccurate personal data concerning you rectified without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data – also by means of a supplementary declaration.
c) You can request us to delete your personal data without undue delay under the conditions of Article 17 (1) GDPR, insofar as their processing is not required in accordance with Article 17 (3) GDPR.
d) You can request us to restrict the processing of your data if one of the requirements of Article 18 (1) GDPR exists. In particular, you can request the restriction instead of deletion.
e) We will communicate any correction or deletion of your personal data and a restriction of processing to all recipients to whom we have disclosed personal data concerning you, unless this proves impossible or involves a disproportionate effort. We will also notify you of these recipients if you request it.
f) You have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format and can request that we transmit this data to another controller without hindrance, as far as this is technically possible.
g) If data processing is based on your consent, you have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the data processing that took place until your revocation.
(15) RIGHT TO OBJECT: FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION, YOU CAN OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME; this right to object exists in relation to data processing carried out on the basis of Article 6 (1) (f) GDPR to safeguard the legitimate interests of us or a third party, unless your interests or fundamental rights and freedoms that require the protection of personal data prevail.
If you exercise your right to object, we will no longer process the data in question unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or that the processing serves to assert, exercise or defend legal claims.
(16) IN THE EVENT THAT WE PROCESS PERSONAL DATA FOR DIRECT MARKETING (E.B. NEWSLETTER), YOU CAN OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING WITH THE CONSEQUENCE THAT WE WILL NO LONGER PROCESS YOUR DATA FOR THESE PURPOSES.
(17) If you believe that the processing of your personal data violates the GDPR, you can lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, your place of work or the place of the alleged infringement. This does not preclude other administrative or judicial remedies.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr
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