DIGITAL PRODUCTS POLICY
All items sold by Opera Lab are digital products unless a listing clearly states otherwise. No physical item will be shipped. Buyers are responsible for reviewing the complete listing description, product images, file details, compatibility information, and system requirements before purchasing.
DOWNLOAD POLICY
Digital files become available after Etsy confirms and processes the payment. Buyers must download their purchase through their Etsy account or the download method provided by Etsy. Opera Lab is not responsible for delays caused by Etsy payment processing, account access issues, incorrect buyer account information, internet problems, or Etsy platform availability.
CANCELLATIONS, RETURNS AND EXCHANGES
Because digital products are delivered electronically, cancellations, returns, and exchanges are generally not accepted once the files have been downloaded, accessed, or delivery has begun, except where required by applicable law or Etsy policy.
Please contact Opera Lab if the delivered file is missing, the file is corrupted, you received the wrong product, or a confirmed advertised feature is not functioning as described. We will review legitimate technical issues and, where appropriate, provide a replacement file, correction, instructions, or another reasonable resolution. A refund will not normally be provided because the buyer changed their mind, did not read the description, expected a physical product, purchased the wrong product, used an unsupported device, lacked the required software or basic file-handling ability, expected unadvertised features, expected cloud synchronization or mobile-app installation where none was advertised, or expected guaranteed personal or business results. Nothing in this policy limits rights that cannot legally be excluded.
TECHNICAL SUPPORT POLICY
Opera Lab provides reasonable support for opening and using the original purchased product according to the included instructions. Support may include download guidance, ZIP extraction guidance, opening the product in a supported browser, basic feature guidance, clarification of included functions, replacement of a confirmed corrupted file, and review of a reproducible technical issue. Support does not include general computer training, device repair, browser repair, operating-system troubleshooting, third-party software support, hosting setup unless included, API setup unless included, custom coding, new features, major design changes, integrations with external platforms, recovery of deleted locally stored data, or support for unsupported devices or browsers. Please allow reasonable response time based on time-zone differences, weekends, holidays, and message volume. COMPATIBILITY POLICY Compatibility is stated separately for each product. Buyers should not assume that every Opera Lab product supports every device, browser, operating system, file viewer, or screen size. Browser-based files may behave differently depending on browser security rules, device settings, local storage permissions, downloaded-file restrictions, and mobile operating-system limitations. The best experience for many interactive products may be on a laptop or desktop computer using an updated modern browser. Purchasing from an unsupported or undisclosed device does not create an obligation to rebuild the product for that device.
DATA STORAGE AND BACKUP POLICY Some Opera Lab products store data locally in the browser or device environment. Local storage is not the same as cloud storage. Unless explicitly stated otherwise, data does not automatically synchronize between devices, data may be different in each browser or browser profile, private or incognito browsing should not be used, clearing browser data may delete saved information, deleting or moving files may affect product access, changing devices may require manual backup and restore, and Opera Lab cannot see, retrieve, or recover locally stored buyer data. When a product includes export or backup functionality, buyers should use it regularly and keep backup files in a secure location.
LICENSE AND INTELLECTUAL PROPERTY POLICY All Opera Lab products, designs, layouts, code, written instructions, graphics, structures, systems, files, and supporting materials remain protected intellectual property unless the listing clearly states otherwise. A purchase grants the buyer a limited, non-exclusive, non-transferable license to use the purchased product according to the license stated in the individual listing. Unless expressly permitted, buyers may not resell the product, redistribute the files, share the files with another person, upload the files to a public website, claim the product as their own creation, copy substantial parts of the product, remove copyright notices, convert the product for resale, include the product in a bundle for resale, sublicense the product, offer access through a shared link, use the product to create a competing template or tool, or distribute modified or unmodified source files. Outputs created by a generator may have separate usage rights stated in the product listing. Rights to generated outputs do not automatically include rights to resell the generator itself.
PRIVACY POLICY Opera Lab receives personal information only as necessary to process orders, provide customer support, comply with legal obligations, and operate through Etsy. This information may include details made available through Etsy, such as the buyer’s name, Etsy username, email information where provided by Etsy, order details, message history, and transaction information. Opera Lab does not independently receive the payment card information used to complete the purchase. Buyer information will only be used for fulfilling the order, responding to support messages, resolving purchase-related problems, maintaining necessary business records, complying with Etsy requirements, complying with tax, accounting, fraud-prevention, or legal obligations, and establishing or defending legal claims where necessary. Buyer information is not sold to third-party advertisers. Information may be shared only where reasonably necessary with Etsy, payment or transaction service providers involved through Etsy, professional advisers where required, government, tax, regulatory, or legal authorities where legally required, and service providers necessary for legitimate business operations subject to appropriate obligations. Opera Lab retains information only for as long as reasonably necessary for the stated purposes, legal obligations, recordkeeping, dispute resolution, and enforcement of agreements. For questions concerning Etsy’s own data processing, buyers should review Etsy’s policies and contact Etsy directly.
THIRD-PARTY SERVICES POLICY Some products may optionally use or interact with third-party services, libraries, hosting providers, APIs, applications, or platforms. Where applicable, the listing will disclose known requirements. Opera Lab does not control third-party availability, pricing, terms, privacy practices, updates, restrictions, or service interruptions. A third-party service may change or discontinue its features after purchase. Opera Lab is not responsible for changes made by an independent third party, although reasonable efforts may be made to clarify available alternatives where practical.
PROHIBITED USE POLICY Opera Lab products may not be used for unlawful activity, to infringe copyrights, trademarks, privacy rights, or other rights, to distribute malware or harmful code, for surveillance, harassment, deception, impersonation, or fraud, to generate illegal or prohibited material, to falsely represent professional certification or advice, to mislead customers about product origin or ownership, or to resell protected Opera Lab files without permission. The buyer remains responsible for how they use the purchased product and any outputs they create.
