SitaraNordicJewelry

I do my very best to document all my jewelry. I edit all my photos to be as true to the item as possible. However, some color variation can occure as each monitor can be slightly different in their calibration.

I also describe the items to the best of my ability: measurements, materials, shapes, stones, colors and so on.

I strive to provide the most accurate information on each item. I hope that the information provided, both written and visual, are as good as it gets.

If something is not up to your expectations, please contact me and we will sort it out :)

I will do my best if you are dissatisfied with your purchase - so if there is anything that you are not happy about; please contact me and I'm sure we can solve it together :)

Return shipping is payed by the customer and if possible it would be advisable to ship with a tracking number.

Payment is due in full prior to shipment.
VAT and import taxes are the buyers responsibility. The laws for import are different in every country, and any taxes or fees are not included in the price on Etsy.
Please note that Norway is not a part of the EU.

Due to the very costly shipping fees from Norway I ship all my jewelry WITHOUT tracking - The exception are a few Asian countries (see below under "Exceptions")

An upgraded shipping with tracking using Fedex or other international shipping companies are exceptionally expensive, around $350 or 310 Euro.

Sometimes it could be circumstances that makes it difficult to follow up on the orders and the time from purchase to making the items could increase. This could be due to illness, vacation or unforeseen circumstances. If so, you will be notified.

Shipping Damages:
I will always pack my items with the utmost care. As a result, I am not responsible for damages caused by the shipping carriers. If you should be so unlucky and have a shipping damage claim, please contact the shipping carrier and me as soon as possible!
I will do what is reasonable to help with your damage claim and I'm sure it is possible to work something out :-)
Damages incurred by the shipping carrier are not entitled to a refund, return, or exchange.

Lost Orders:
If an order is lost and there is no tracking number there is not much I can do. If you have chosen the FedEx shipping upgrade I will do everything I can to assist in finding your parcel.

Custom:
The recipient are responsible for familiarize themselves regarding the local custom fees and they are payed by the recipient.

Returns:
I do not accept returns because a parcel arrives later than expected.
All return must be shipped with tracking and return shipping fees are payed by the customer.

Please contact me with any shipping concerns.

Please note that gold plating on any jewelry, especially rings, will eventually wear off depending on use.

Bright sterling silver will oxidize somewhat over time, and can be cleaned by using silver dip or is done in a jewelry shop for a fair price. To keep your jewelry shiny keep it in a little plastic bag.

The oxidation on my Sitara handmade jewelry will not wear of, as it is only in the areas that do not protrude.

Please contact me for further questions you might have.

Sitara (Nordic Jewelry) is a sole proprietorship business. Organization number: 987 262 761

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.

Why I Need Your Information and How I Use It:
All personal information shared during a purchase is only used for the actual transaction, such as communications regarding your order, shipping of your item and accounting purposes.
Your payment info is secured by paypal and their own security policies. I do not have access to your credit card or paypal details.

Third parties with whom I share personal information:
I share your personal information for very limited reasons and in limited circumstances, as follows:
* Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
* My accountant; by Norwegian law I'm obliged to keep invoices stored for 10 years

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy.
By Norwegian law I'm obliged to keep invoices stored for 10 years.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I, Helen Hansen, am the data controller of your personal information. If you have any questions or concerns, you may contact me through Etsy or post [!at] sitara.no
Return Address: Helen Hansen, Nielsenbakken 3, 1167 Oslo, Norway