TheEnchantedStore

www.enchanted-atelier.net

Oslo, Norway

Announcement    Welcome in my Enchanted Store! :-)
Enchanted Atelier is a personal project inspired by Nature.
Each product is 100% handmade with respect for environment and animals, encouraging people to live everyday as in a fairy tale.
My creations are made by using sustainable wool, organic fabric and recycled materials (what i find in the nature and anything that can be spared from waste).
All products are original and one of a kind, made exclusively in my Enchanted Atelier! :-)

Announcement

Last updated on Apr 30, 2017

Welcome in my Enchanted Store! :-)
Enchanted Atelier is a personal project inspired by Nature.
Each product is 100% handmade with respect for environment and animals, encouraging people to live everyday as in a fairy tale.
My creations are made by using sustainable wool, organic fabric and recycled materials (what i find in the nature and anything that can be spared from waste).
All products are original and one of a kind, made exclusively in my Enchanted Atelier! :-)

Items

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The Enchanted Atelier

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The Enchanted Atelier

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Quality 2 Shipping 6 Customer service 3

Shop policies

Last updated on November 13, 2016

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We want you to be 100% happy with your purchase, so if for whatever reason you are not happy with your item when it arrives, please send us a message before you give us feedback. We'll be happy to help you as much we can.
:-)

But before you purchase an item, please keep in mind our refund polcy:

* We refund ONLY items that you have bought on our shop with the title "Ready to ship", and we'll give a refund of the item if for some reasonable reason it doesn't fit, but it has to be in the same condition as when you first received it when you send it back (has not been worn or visibly used or damaged).
We will only refund the price for the item and not the postage it originally cost to mail it to you. You have to pay for the shipping to return.

* We follow carefully your wishes on custom orders and we work on it with love and carefulness, therefore we DON'T refund custom orders.

However, if for some reasonable reason you're not satisfied with yuor purchase, we may exchange the item with something we have in our store which is marked as "Redy to ship" and have the same (or less) value of the item you want to return.
But you must notified us within 3 working days of receiving your item (send us a picture of what it may be wrong and we can find out the best solution). We will exchange only items that are in the same condition that you've received them (has not been worn or visibly used or damaged).
You have to pay for both shipments (to return the item you wish to exchange and for the new item).

* We don't refund your purchase if, after payment, you suddenly change your mind that you don't want what you did just order anymore. This is because we pay fees to Etsy and to PayPal, and we may have already start working on it.

So we advice before you commit to buy, to be sure about it. ツ

Thank you <3
Payment
PayPal only
Shipping
You can read on each listing about how long time each item takes to be made and shipped to you.
We ship mostly with tracking number, so it's very difficolt the package can be lost.
But please allowed 1 month from the day we send the item to receive it.
If it takes longer it's not our fault, so please convo us to ask information before you get angry ツ
We'll be happy to help you as much we can
<3