TheMoustacherie

Steinkjer, Trøndelag

Items

Ingrid Maria Waade

Contact shop owner

Ingrid Maria Waade

About TheMoustacherie

Sales 19
On Etsy since 2015

Shop members

  • Ingrid Maria Waade

    Owner

    Hello! I'm Ingrid, or Roux (as I am known around the interwebs) I'm a Youtuber (sort of), Blogger (sort of), Crazy Cat-Lady (definitely), and Vegan (24/7).

Shop policies

Last updated on February 7, 2021
Welcome!
Just a crazy-cat-lady and her 5 cats, using their knowledge and experience to make the finest and comfiest in cat supplies.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I make all items with great care and love, and I package them thoroughly.

- If you experience any damages/losses to the package due to neglectful postal handling; please let me know.
- If you feel a product is not what you ordred/has flaws, you are welcome to return it, but you'll have to pay for the return-shipping yourself.
- Once returned; I'll then inspect it, and if it is clear that the flaw was the fault of me, you will get a full refund.
- If you opt for an exchange for an equal product, you will not receive a refund, and you will not be charged extra for shipping of the new product to you.
Payment
When ordering, payment is made upfront by you, this includes shipping-fees.
Shipping
I ship using regular priority mail.
If you want different shipping-methods, such as tracking (costs more), let me know BEFORE you order, and we'll sort it out. :)

You pay for all shipping-costs upfront, when you order and pay upfront.
Any additional Customs-fees that may occur, is on you, and not the shop.
I advice researching your country's customs-policies before ordering. :)