tomicraft

In case of returns within EU you should contact me within 14 days of receiving your item to let me know that you would like a return or exchange. We can then discuss the details of your refund. For orders outside EU you need to contact me within 7 days of receiving your item.

For both within and outside EU the following applies:

Return and exhange policy Items must be mailed back to me in its unworn and original condition, and in its original gift box or pouch. A traceable service have to be used, or sign on pickup. The shipping charges for returning items for a refund or exchange will be the responsibility of the buyer. Note that if extra VAT is charged in returning the item, this is also responsibility of the buyer. The buyer need to fill out a CN22 form, and mark it there as a return to avoid VAT.

Once the item is received in the required condition, then a refund for the cost of the item will be issued, after a deduction of possibly VAT.

There is no return on items that has been custom made for you. There is also no return on earrings, for hygiene reasons.

I do not accept money order or personal checks.

Once shipped most domestic orders take from 2 - 7 days to arrive. International shipping delivery times vary depending on where it is shipped to. It can be 2 weeks up to 12 weeks. You will get a notification email with an estimated delivery time, when the item is shipped. Update: Due to the corona-virus, it can now take quite a long time for anything to get to you.

I ship via envelope and air through Posten Norge, in order to keep the cost of shipping down for international orders. This is not a trackable service. The cost of adding tracking here in Norway is high, that is the reason why. I may use registered mail for items over 80 USD.

If you need your package to be traceable, please notify me and I can set up a special order for that. Note: This service is only available for parcels here in Norway and the cost starts at 33 USD. If you buy many items though, this is the best option. Notify me if you need this option, then I can create a custom order.

IMPORTANT: The buyer is responsible for any taxes and VAT within their own country.

Shipping times right before Christmas are fluid, and your item might get caught up in custom for a long time. It is best to order as early as in November or even earlier, if you need something for Christmas Eve/Christmas Day

If you have any questions regarding my items, do not hesitate to ask. I will usually answer as soon as possible, and at least within 24 hours.

Regarding photographs
I try to be as accurate as possible when it comes to color when I photograph and edit. I do not saturate colors in editing, but the photos are taken in an all white environment, and with a lot of light. This might differ slightly from what you see in other type of light.

Care for your jewelry
Your jewelry will last longer if you follow some basic guidelines. Try to avoid getting your jewelry in direct contact with any chemicals that can damage the minerals and metal. It is not advisable to wear your jewelry when swimming, on the beach, during housework, while exercising or playing sports. Direct sunlight can cause the colour in minerals like amethyst and topaz to fade.

PRIVACY POLICY

I tomicraft am the data controller of your personal information as it relates to my shop. When you place an order, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your user name and email address. The only circumstances in which I will share your data are in processing your order or complying with the law.

I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below or add you to any mailing list without your explicit consent.

The circumstances in which I may share your data are :-
With Etsy to comply with my obligations.
With delivery companies to fulfill your order.
To comply with legal or tax obligations.

I will retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for 6 years. After this time I will delete your data from my records.

You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain if you believe there is a problem with the way I handle your data. If you have any concerns about your personal data, please contact support@Etsy. In addition to my own privacy policy, if you pay with PayPal, your data will be protected by PayPal's privacy policy. If you pay directly by card on Etsy, your personal data is protected by Etsy's privacy policy.

My contact details are in "sellers details" which you receive when purchasing from me. .