Make sure you are logged into Etsy. Go to “You “in the top righthand corner, “purchases and reviews”, and then to the right of the item(s) you purchased from us, click on Contact The Shop.
A Conversation box will pop up and reference your order. Please use the Attach Image link (sometimes a camera icon on smartphones) and send your photo(s) to us. Etsy only allows 3 photos at a time. You may have to send more than one message!

We are ****currently processing orders in approximately 2 weeks. That means from order date to ship date. (PLEASE CHECK our Shop Announcements for the most current processing times.) Then an additional 3-6 days for shipping within the US and approximately 2 weeks or more during COVID for shipping outside the US.
****ALWAYS check our Shop Announcement on our home page for updates for order processing times. Holidays are busier and processing can take longer. The shop announcement is on our home page, about 1/3 the way down. https://www.etsy.com/shop/NowThatsPersonal

300 DPI (dots per inch) is the “best” but not to worry!...we can work with most photos. You can send us photos from your computer, smartphone, even a picture of a picture is usually fine. We will let you know if it won’t work.
Do I need to crop my photo to make it the size to fit the item?
Answer: No. The designer prefers to crop them herself, if at all possible. Sometimes zooming in or cropping your photo, can make for a slightly blurry image. If we can crop it, and resize with our tools, it makes for a clearer photo. Of course, if you have requests or need us to crop out people or words, then leave us a message in the Note to Seller section so we know what you want.

Please send us a message if you are wondering if the handwriting or drawing is clear enough or will fit on an item. We will be happy to let you know if it will work. The best way to ask us, is to click on the item in our shop that you are interested in. Under the name of the item, on the top right, there is a place to click to “Ask a Question”. That will open up a message to us, referencing the item, and you can send us the photo of the writing or drawing with your question and we will get back to you :)

Costume jewelry tarnishes when exposed to, water, moisture, oils, salts and acids.- wipe jewelry with a soft, clean cloth when you remove it to rid of oil, salt or acids from your skin and to dry it.- Store jewelry in a soft cloth bag or jewelry box with a moisture-absorbing product like the small silica packets that come w/ suitcases/shoes. If you don't have those,thoroughly dry the jewelry , then seal it into a ziplock bag for storage.- Dry your hands before handling, or putting on Costume jewelry.. Remove jewelry before shower, swim &exercise. Avoid contact with excessive perfumes, lotions, soaps, cleaning products.**Minor tarnish can be buffed with a soft cloth. Cleaning heavy tarnish can remove the gold/silver plating.

We aren't able to provide proofs. We have hundreds of orders in line and one designer and we make these each by hand. The design process is the most time consuming part of making your item. If we did proofs, then we would be doing those all day and delay the orders that need to go out each day.
Thank you for your understanding!
You can purchase a Custom Proof from our shop if you really want a proof. Here is the listing
https://www.etsy.com/listing/640287163/custom-proof-digital-proof-only-nothing?ga_search_query=proof&ref=shop_items_search_1&frs=1

Yes, we do! Shipping will be automatically calculated in the Etsy checkout process.

Please send us a message, let us know your need by date and we would be happy to let you know if it’s possible, with our current workload, and what the options are. You can contact us from our home page, under our shop owner photo or on Etsy app, there is a Contact Shop Owner button. . https://www.etsy.com/shop/NowThatsPersonal

Do you have faster shipping?

Our regular shipping is USPS First Class. We offer a **USPS Priority Shipping upgrade, in our shop. https://www.etsy.com/listing/188293184/priority-mail-upgrade
** This does speed up your shipping, but DOES NOT speed up order processing.

During the checkout process, there is a Note to Seller section to leave us a message with any personalization.

I placed my order and forgot to leave my personalization, what do I do?
Make sure you are logged into Etsy. Go to “You”in the top righthand corner, then “purchases and reviews”, and then to the right of the item(s) you purchased from us, click on Contact The Shop.
A Conversation box will pop up and reference your order. Please send us a message with the information needed for your order. We can note the order for you.

No, Please send us your photos through an Etsy message once you’ve placed your order.
Make sure you are logged into Etsy. Go to “You “in the top righthand corner, “purchases and reviews”, and then to the right of the item(s) you purchased from us, click on Contact The Shop.
A Conversation box will pop up and reference your order. Please use the Attach Image link (sometimes a camera icon on smartphones) and send your photo(s) to us. Etsy only allows 3 photos at a time. You may have to send more than one message!