We are committed to providing best possible customer service and the client satisfaction is extremely important to us. We always aim to find satisfying solution to any claims received. Therefore once we receive one, we are open to accepting returns of unworn and undamaged product shipped back to us in the original packaging and provide a coupon for a purchase in our store for the amount of the equivalent value of the product without shipping cost. The refund is issued once the item reaches our studio. The shipping cost for returning an item must be covered by the customer.

if you purchased a product with free shipping, then we deduct 10-15 euros from the cost of the product, depending on the type of product.

In connection with the current situation in the world, the list of countries where we send is constantly changing. We constantly check the availability of countries in the mailing list. Please read this carefully. If you made an order, and then your country has disappeared from the list of sending countries, keep in mind that your order will be sent after some time, as soon as your country appears in the list of countries sent by mail. But it will take some time

Thank you for your understanding and sorry for the temporary inconvenience.

All further actions to reimburse the buyer are discussed after confirmation of the information that the package was lost due to the fault of the post office.

If you made an order in the USA, please note that the work of American post office is very slow and the packages are not moving due to a pandemic. I hope that this pandemic will soon end and the post office will resume its work. Please be patient and do not open a dispute. All your orders will be delivered to you. Unfortunately, I cannot influence this situation and I am very sorry that you will not receive the order at the expected time.