GENERAL TERMS AND CONDITIONS WITH CUSTOMER INFORMATION & WITHDRAWAL INFORMATION & WITHDRAWAL FORM
Table of Contents
A. General terms and conditions with customer information
1. Scope
2. Conclusion of contract
3. Right of withdrawal
4. Prices and terms of payment
5. Delivery and shipping conditions
6. Retention of title
7. Liability for defects
8. Special conditions for the processing of goods according to certain specifications
of the customer
9. Applicable law
10. Alternative dispute resolution
B. Cancellation policy
1. Right of withdrawal
2. Consequences of cancellation
3. Exclusion or premature expiry of the right of withdrawal
C. Withdrawal form
A. General terms and conditions with customer information
1) Scope
1.1 These General Terms and Conditions (hereinafter "GTC") of Claudia
Schwaninger, trading under "Zufiland" (hereinafter "seller"), applies to everyone
Contracts for the delivery of goods that a consumer or entrepreneur
(hereinafter referred to as "customer") with the seller with regard to the seller's on the
Internet trading platform Etsy (hereinafter referred to as "Etsy").
We hereby object to the inclusion of the customer's own conditions
unless otherwise agreed.
1.2 A consumer within the meaning of these terms and conditions is any natural person who has a legal transaction
for purposes that are predominantly neither their commercial nor their
independent professional activity can be attributed. Entrepreneurs in the sense
these terms and conditions is a natural or legal person or a legal entity
Partnership that, when entering into a legal transaction in the exercise of its
commercial or independent professional activity.
2) Conclusion of contract
2.1 By posting an item to Etsy, the seller gives a binding
Offer to sell this item.
2.2 The customer can use the seller's offer via the one available at Etsy
Accept online order form. To do this, the customer must select the desired item
first place it in the virtual shopping cart at Etsy and then the one from Etsy
go through the specified order steps. By clicking on the order process
final buttons, the customer declares acceptance of the offer, thereby a
Purchase contract for the goods previously selected by the customer is concluded.
2.3 The contract text is saved by the seller and the customer
Conclusion of contract in addition to the present terms and conditions and customer information in text form (e.g.
B. email, fax or letter). An additional accessibility
of the contract text by the seller does not take place.
2.4 Before the binding submission of the order, the customer can make possible input errors
by carefully reading the information displayed on the screen
detect. An effective technical means for better detection of input errors
can be the zoom function of the browser, with the help of which the display
is enlarged on the screen. The customer can make his entries before binding
Submission of the order as part of the electronic ordering process with the usual
Correct keyboard and mouse functions.
3) Right of withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 Further information on the right of cancellation can be found in the cancellation policy
of the seller.
4) Prices and terms of payment
4.1 The prices stated by the seller are total prices and include the
statutory sales tax. If necessary, additional delivery and
Shipping costs are specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, in individual cases further costs are incurred which the seller is not responsible for and which the customer incurs
are wearing. These include, for example, costs for the transmission of money through Credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs can be related to the money transfer will apply even if the delivery is not to a country is made outside the European Union, but the customer makes the payment from a country outside the European Union.
4.3 The payment option (s) will be made to the customer in the seller's offer communicated byEtsy.
4.4 The seller allows payment via the payment method Etsy Payments.
The customer can use the payment offered by Etsy Payments
Use payment methods.
When using this payment method, payment is processed via Etsy
Ireland UC,
66/67 Great Strand Street, Dublin 1, Ireland ('Etsy UC'), unless
Payment is made in US dollars or Canadian dollars. In this case
payment is processed via Etsy Inc., 117 Adams Street, Brooklyn, NY
11201, United States of America (hereinafter: Etsy Inc.).
Etsy UC or Etsy Inc. enables the customer to process payments
Etsy Payments use various payment methods in the form of
- credit cards
- Debit / bank cards
- Etsy vouchers and Etsy credits
- PayPal
- Klarna Pay Later (Germany)
- iDEAL (only in the Netherlands)
- Immediately (Austria and Germany)
- Apple Pay
- Android Pay
Etsy UC or Etsy Inc. can be further for the processing of payments
Serve payment service providers.
More information about and the Etsy Payments terms of use are here
available: https://www.etsy.com/de/legal/etsy-payments/?ref=list
Depending on the item and location of the customer, the aforementioned payment methods are
possibly only available to a limited extent. The specific for the respective goods
The available payment method (s) will be provided to the customer in the respective offer of the
Seller or displayed as part of the order processing.
5) Delivery and shipping conditions
5.1 The delivery of goods takes place on the way to the customer
provided delivery address, unless otherwise agreed. When processing the Transaction is the delivery address specified in the order processing at Etsy essential. Deviating from this is the choice of the PayPal payment method Customers' delivery address deposited with PayPal at the time of payment is decisive.
5.2 If the delivery of the goods fails for reasons for which the customer is responsible, the customer bears the reasonable costs incurred thereby by the seller. This does not apply to the cost of sending if the customer exercises the right of withdrawal effectively. For effective return, the return costs apply of the right of cancellation by the customer in the cancellation policy of the seller
regulation made for this.
6) Retention of title
If the seller makes advance payments, he retains the full payment of the
owed the purchase price owed ownership of the delivered goods.
7) Liability for defects
7.1 If the purchased item is defective, the provisions of the statutory provisions apply
Liability for defects.
7.2 The customer is asked to deliver the goods with obvious transport damage
to complain to the deliverer and to inform the seller of this.
If the customer does not comply, this has no effect on his
statutory or contractual claims for defects.
8) Special conditions for the processing of goods according to certain
Customer specifications
8.1 The seller owes according to the content of the contract in addition to the delivery of goods
the customer also has the processing of the goods according to certain specifications of the customer
the operator all the content required for processing such as text, images or
To provide graphics in the file formats, formats, image and file sizes specified by the operator and the necessary rights of use for this
grant. For the procurement and acquisition of rights to this content is alone
the customer responsible. The customer declares and takes responsibility for
that he has the right to use the content provided to the seller. He wears
in particular to ensure that this does not violate any third party rights,
especially copyrights, trademarks and personal rights.
8.2 The customer releases the seller from third party claims, which these in
Connection with a violation of their rights through the contractual use
the seller's content can be asserted by the seller.
The customer also assumes the reasonable costs of the necessary
Legal defense including all legal and legal fees in legal
Height. This does not apply if the customer is not responsible for the infringement. The
Customer is obliged to the seller in the event of claims by third parties
promptly, truthfully and completely all information is available
bodies that are necessary for the examination of the claims and a defense.
8.3 The seller reserves the right to reject processing orders if the from
Content provided to customers for this purpose against legal or official prohibitions or
offend common decency. This applies in particular to surrender
anti-constitutional, racist, xenophobic, discriminatory,
offensive, youth-endangering and / or violence glorifying content.
9) Applicable law
The law of the Federal Republic of Germany applies to all legal relationships between the parties to the exclusion of the laws on international purchase. For consumers, this choice of law only applies to the extent that it is not the one granted Protection through mandatory provisions of the law of the state in which the consumer has his habitual residence, is withdrawn.
10) Alternative dispute resolution
10.1 The EU Commission provides a platform on the Internet under the following link
Online dispute resolution ready: https://ec.europa.eu/consumers/odr
This platform serves as a contact point for extrajudicial settlement of disputes
from online purchase or service contracts in which a consumer is involved.
10.2 The seller is to participate in a dispute settlement procedure before a Consumer arbitration board neither obliged nor willing.
B. Cancellation policy
Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
In order to exercise your right of withdrawal, you must provide us (Claudia Schwaninger, Zufiland, Langental-Siedlung, 5, 76646 Bruchsal, Germany, email: Zufiland@gmail.com) with a clear explanation (e.g. a letter sent by post or e-mail) about your decision to cancel this contract. You can use the attached model withdrawal form, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
In the case of contracts for the delivery of goods, we can refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than twenty-one days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the twenty-one day period expires.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
C. Withdrawal form
If you want to cancel the contract, please fill out this form and send it back.
On
Claudia Schwaninger
Zufiland
Langental settlement, 5th
76646 Bruchsal
Germany
Email: Zufiland@gmail.com
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of the consumer (s)
________________________________________________________
Address of the consumer (s)
________________________________________________________
Signature of the consumer (s) (only for notification on paper)
_________________________
date
(*) Delete where inapplicable
Platform of the EU Commission for online dispute resolution: https://ec.europa.eu/odr
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Member of the "Fairness in Retail" initiative.
More information: https://www.fairness-im-handel.de
